Accu-Chek Guide
Error codes E-11
The test strip may be damaged.
Retest with a new test strip. If the message reappears, please contact Accu-Chek Customer Care.
Accu-Chek Guide
Error codes E-12
Your blood sample may contain a high level of ascorbate.
Contact your healthcare professional.
Accu-Chek Guide
Error codes E-13
Fluid or foreign material may be present in the test strip slot.
Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip.
If the problem persists, contact Accu-Chek Customer Care.
Accu-Chek Guide
Error codes Auto-Send Not Complete
The blood glucose result has not been sent to the default paired device. The transfer is still pending.
Place meter and paired device closer together.
Accu-Chek Guide
Error codes Average after meal 7 days
There are no test results in range for the selected data.
Accu-Chek Guide
Error codes Battery icon
The batteries are almost out of power.
Change the batteries now. If the symbol reappears after the batteries have been replaced, remove the batteries again, press and hold the Power/Set/OK button for at least 2 seconds, then reinsert the batteries.
Accu-Chek Guide
Error codes Blank Display
| Possible Cause: | Solution |
|---|---|
| Your batteries are dead. | Insert new batteries. |
| Display is damaged or the meter is defective. | Contact Accu-Chek Customer Care. |
| Extreme temperatures. | Move the meter to a location within the stated temperature limits in your owner's manual. |
| The meter has timed out with a USB connection. | Removed the USB cable and press the power/set button to resume testing or review test results. |
Accu-Chek Guide
Error codes Connection Lost
The connection between the meter and PC was lost.
Disconnect and reconnect the USB cable and retry the connection. Contact Roche if the connection is lost again.
Accu-Chek Guide
Error codes Connection Failed
Data could not be transferred from the meter to the PC.
Check the PC or USB cable.