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Privacy Policy

Last Revision Date: September 12, 2016

Privacy Statement

At Roche Diabetes Care, Inc. ("Roche"), the maker of Accu-Chek® products, we are committed to protecting your personal information. This policy outlines the types of personal information Roche may collect; the means by which Roche may collect, use or share your personal information; the steps Roche takes to protect your personal information; and choices you are provided with respect to the use of your personal information. By using accu-chek.com (the "Site"), you agree to the terms of this Privacy Policy. Whenever you submit information via this Site, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

For purposes of this Privacy Policy, "Personally Identifiable Information" is any information by which you can be individually identified, including, but not limited to your name, address, e-mail address, telephone number, and any financial information you may provide for purposes of completing a transaction with Roche. This Privacy Policy does not apply to information collected from offline resources and communications, except in cases where such information is consolidated with Personally Identifiable Information collected by Roche through this Site. This Privacy Policy does not apply to any third-party Web sites linked to this Site. Roche is not responsible for the privacy practices or the content of these third-party sites.

We are committed to collecting, maintaining and securing personal information about you in accordance with this policy, as well as applicable laws, rules and regulations. Please review this Privacy Statement to learn more.

Please note that this Site is directed towards users who reside in the United States of America. It is not our intent to gather personally identifiable information from individuals residing outside the United States of America on this Site.

Not intended for minors

This Site is not designed or intended for use by children under the age of 13. Moreover, we do not knowingly collect any personally identifiable information from anyone under the age of 13 without the prior, verifiable consent of a parent or guardian. Anyone under 18 years old should seek their parent's or guardian's permission prior to using or disclosing any Personally Identifiable Information on this Site. You must be 18 years of age or older to submit registration or survey. If you believe that a minor of whom you are a parent or guardian has registered without your consent, please contact us at accu-chek.care@roche.com, and we will make reasonable efforts to remove all personally identifiable information related to the minor.

Information Collected

On this Site, we may request Personally Identifiable Information about you in order to process a request, provide access to certain services or personalize your experience. Several places on this Site require Personally Identifiable Information if you choose to use them, including but not limited to, surveys, registration and content sharing features. Roche and its business partners collect this information about you only if you voluntarily provide it to us. Please be aware that certain features of this Site may not be available to you if you elect not to provide certain Personally Identifiable Information. Any Personally Identifiable Information you provide to Roche will be used in accordance with this Privacy Policy.

In addition, Roche may collect information from your computer or Internet device to conduct statistical analysis of the use of this Site. For details see the Cookies Policy.

Use of Information

Any Personally Identifiable Information Roche collects may be used for the following purposes:

  • For the business purposes of Roche or our business partners, including legally authorized marketing, sales, operational and financial activities.
  • To comply with any requests from you, including requests to complete a transaction, receive certain information or share content from this Site with another individual.
  • To better understand your needs and how we can improve our products and services.
  • To communicate with you about products or services that you might find interesting.
  • To tailor your experience on our Site.

Where permitted by our arrangements with service providers, Roche may combine the Personally Identifiable Information you share through this Site with other information you have shared with us, both online and offline. Roche may also combine this Personally Identifiable Information with records provided by third parties. Roche uses this consolidated information to help better design Roche products, to communicate information to you, to enhance marketing and research activities and to facilitate other business functions.

Sharing with Third Parties

Roche may share Personally Identifiable Information about you with our subsidiaries and affiliates. In addition, Roche may share your Personally Identifiable Information with outside third parties solely for the following purposes:

  • To help fulfill Roche business transactions.
  • To conduct technical maintenance of Roche's Web sites and other platforms.
  • To facilitate a merger, consolidation, transfer of control or other corporate reorganization in which Roche participates.
  • To respond to appropriate requests of legitimate government authorities, or where required by applicable laws, court orders or government regulations.
  • Where needed for corporate audits or to investigate or respond to a complaint or security threat.

Any subsidiaries, affiliates, or other business partners with whom Roche shares your Personally Identifiable Information shall be required to treat such information in accordance with this Privacy Policy.

Social Plugins

This Site may use social plugins (e.g., the Facebook "Like" button) to enable you to easily share information with others. When you visit this Site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognize individuals who have previously visited this Site. If you are logged into the associated social media Web site (e.g., Facebook) while browsing on this Site, the social plugin allows that social media Web site to receive information that you have visited this Site. The social plugin may also allow the social media Web site to share information about your activities on this Site with other users of their social media Web site. For more information about the information shared via a particular social media plugin, you should refer to that social media site's privacy statement.

Do Not Track Signals

Certain Web browsers and other programs may be used to signal your preferences to Roche about how or whether Roche or third parties may collect information about your online activities. Currently, Roche does not respond to such signals.

Use of Personally Identifiable Information for Marketing

Roche will not sell or transfer your Personally Identifiable Information to any nonaffiliated entity for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent. Roche uses third-party advertising companies to place ads on other Web sites. These companies may use data about your visits to this Site and other Web sites in order to measure advertising effectiveness and to provide advertisements about our goods and services that may be of interest to you. If you would like more information about this practice and your choices to opt out of having this information used by these companies, see our Cookies Policy.

Data Security

Roche and its business partners take reasonable steps to protect Personally Identifiable Information we access or receive through this Site from loss, misuse and unauthorized access, disclosure, alteration or destruction. Nevertheless, Roche makes no guarantee as to the security of your Personally Identifiable Information and disclaims, to the fullest extent permitted by law, all liability and damages caused by loss, misuse and unauthorized access, disclosure, alteration or destruction. We recommend that you take any available precautions to protect Personally Identifiable Information you submit on this Site.

Data Accuracy

Roche wants to be sure that we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that your contact information needs to be updated, you can e-mail us to correct or update your contact information.

Notice, Choice and Control

Before you provide Personally Identifiable Information to Roche, we will provide you with notice (including through this Privacy Policy) about the purposes for which we collect and use Personally Identifiable Information, how to contact us with any inquiries or complaints, the types of third parties to which we disclose Personally Identifiable Information and the choices and means by which you can limit the use and disclosure of your Personally Identifiable Information. Roche also will provide you with notice before using or disclosing your Personally Identifiable Information for a purpose other than for which it was originally collected.

If you opt-in for particular services or communications, you will be able to unsubscribe or opt-out at any time by following the instructions included in each communication or contacting Roche at any time at the contact information below. If you decide to unsubscribe from a service or communication, Roche will handle your request expeditiously and without question.

Accessing Your Personally Identifiable Information

Roche is committed to respecting your right to access and correct your Personally Identifiable Information. You can contact us at the contact information provided below and we will be happy to assist you. Roche may limit or deny access to Personally Identifiable Information where providing such access would be unreasonably burdensome or expensive, or as otherwise provided by law. In some circumstances, Roche may charge a reasonable fee, where warranted, for access to and other requests regarding Personally Identifiable Information.

International Transfers of Your Personally Identifiable Information

Any Personally Identifiable Information you provide to us through your use of this Site may be transferred to or stored in a geographic region which imposes different privacy obligations than your country of origin.

Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to:

Roche Diabetes Care, Inc.
9115 Hague Road
Indianapolis, Indiana 46250
Attn: Privacy Officer

Be sure to include your name and address; you can include your e-mail address if you want to receive a response by e-mail. Otherwise, we will respond by postal mail within the time required by law.

Updates to this Privacy Policy

From time to time, Roche may revise this Privacy Policy. Any such changes to this Privacy Policy will be promptly reflected on this page. Roche recommends that you review this Privacy Policy regularly for any changes. Continued use of our Web site after publication of any change in our Privacy Policy indicates your consent to the use of newly submitted information in accordance with the amended Privacy Policy. The date on which this policy was last revised is located at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or the practices of this Site, please contact us.

Roche Diabetes Care, Inc.
9115 Hague Road
Indianapolis, Indiana 46250
Attn: Privacy Officer
accu-chek.care@roche.com