E-4: Drop too small

Accu-Chek Guide

Error codes E-4

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started.

Discard the test strip and repeat the blood glucose or control test.

If the problem persists, please contact Accu-Chek Customer Care.

"Transfer not allowed" error
Transfer not allowed

Explore solutions for when your Guide meter displays a "…
"Transfer Failed" error
Transfer Failed

Explore solutions for when your Guide meter displays a "…
"Test Not Allowed" error
Test Not Allowed

Explore solutions for when your Guide meter displays a "…
"Target %" error
Target %

Explore the "Target %" Guide meter error and what it…
"Target % after meal 7 days" error
Target % after meal 7 days

Explore the "Target % after meal 7 days" Guide…
"Sync Time" error
Sync Time

Explore the "Sync Time" Guide meter error and what…
"Results Excluded - Target %" error
Results Excluded - Target %

Learn more about the "Results Excluded" Guide meter…
"Results Excluded - Low/high data" error
Results Excluded - Low/high data

Learn more about the "Results Excluded" Guide meter…
"Results Excluded - Averages" error
Results Excluded - Averages

Learn more about the "Results Excluded" Guide meter…
"Patterns - No data available" error
Patterns - No data available

Explore the "Patterns - No data available" Guide…
"Patterns - No active patterns available" error
Patterns - No active patterns available

Explore the "Patterns - No active patterns available…
"Pairing Failed" error
Pairing Failed

Explore solutions for when your Guide meter displays a "…
"Low/High Data" error
Low/High Data

Explore the "Low/High Data" Guide meter error and…
"Low BG Data" error
Low BG Data

Explore the "Low BG Data" Guide meter error and…
"Logbook - Invalid result" error
Logbook - Invalid result

Explore the "Logbook - Invalid result" Guide meter…
"Logbook - No stored results" error
Logbook - No stored results

Explore the "Logbook - No data available" Guide…
"LO" error
LO

Explore solutions for when your Guide meter displays a "…
"High BG Data" error
High BG Data

Explore the "High BG Data" Guide meter error and…
"HI" error
HI

Explore solutions for when your Guide meter displays a "…
"Flight Mode Active - Pairing off" error
Flight Mode Active - Pairing not allowed

Learn more about the "Flight Mode Active" Guide…
"Flight Mode Active - Setting saved" error
Flight Mode Active - Setting saved

Learn more about the "Flight Mode Active" Guide…
"Invalid Date" error
Invalid Date

Explore solutions for when your Guide meter displays an "…
"No Connection" error
No Connection

Explore solutions for when your Guide meter displays a "…
E-9: Replace Batteries
E-9

Explore solutions for when your Guide meter displays an "…
E-8: Temperature error
E-8

Explore solutions for when your Guide meter displays an "…
E-7: Electronic error
E-7

Explore solutions for when your Guide meter displays an "…
E-6: Drop Applied Early
E-6

Explore solutions for when your Guide meter displays an E-6…
E-3: Test error
E-3

Explore solutions for when your Guide meter displays an E-3…
E-1: Strip error
E-1

Explore solutions for when your Guide meter displays an E-1…
E-10: Time/Date error
E-10

Explore solutions for when your Guide meter displays an "…
E-11: Test error
E-11

Explore solutions for when your Guide meter displays an "…
E-12: High Ascorbate
E-12

Explore solutions for when your Guide meter displays an "…
E-13: Strip error
E-13

Explore solutions for when your Guide meter displays an "…
E-14: Electronic error
E-14

Explore solutions for when your Guide meter displays an "…
"Auto-Send Not Complete" error
Auto-Send Not Complete

Explore solutions for when your Guide meter displays an "…
"Average after meal 7 days" error
Average after meal 7 days

Explore the "Average after meal 7 days" Guide meter…
Battery icon error
Battery icon

Explore solutions for when your Guide meter displays the…
Blank display error
Blank Display

Explore solutions for when your Guide meter will not turn on…
"Connection Lost" error
Connection Lost

Explore solutions for when your Guide meter displays a "…
"Connection Failed" error
Connection Failed

Explore solutions for when your Guide meter displays a "…

Support Categories

faq icon

FAQ
Data transfer

Downloads & Guides