Frequently Asked Questions

Most Popular FAQs
What type of batteries are used in my Accu-Chek product?
Do I need air travel documentation for my Accu-Chek meter?
Why does the meter turn off unexpectedly?
Why does the test sometimes start even if yellow is still showing in the strip window of my Accu-Chek meter?
What types of insulin can I use with my Accu-Chek insulin pump?
Is there a prefilled cartridge for my Accu-Chek insulin pump?
Can I use my Accu-Chek insulin pump while undergoing an MRI or x-ray?
How do Accu-Chek test reminders work?
How do I turn Bluetooth® off on my Accu-Chek meter?
How to cancel subscription in Accu-Chek eStore

FAQ Categories

General Questions
Do I need air travel documentation for my Accu-Chek meter?
How do I clean or disinfect my Accu-Chek meter?
Is the time and date or memory lost when the batteries are removed from my Accu-Chek meter?
What types of insulin can I use with my Accu-Chek insulin pump?
Are my Accu-Chek Combo meter and Accu-Chek Spirit insulin pump waterproof?
Device Settings
How do Accu-Chek test reminders work?
How do I turn Bluetooth® off on my Accu-Chek meter?
How do I change the time and date on my Accu-Chek meter?
Getting Started
How can I transfer Accu-Chek meter data to mySugr?
How do I use the Accu-Chek Aviva Combo Blood Glucose Meter?
How do I use the Accu-Chek FastClix lancing device?
How do I use the Accu-Chek Nano Blood Glucose Meter?
How do I use the Accu-Chek SoftClix lancing device?
Power
How do I change my Accu-Chek meter batteries?
How often does the Accu-Chek Spirit Combo and Accu-Chek Spirit pump battery cover and adapter need to be changed?
How do I check the battery tabs on my Accu-Chek meter?
What type of batteries are used in my Accu-Chek product?
Why does the meter not turn on when using the power button?
Test Strips
What happens if I use expired Accu-Chek test strips in my meter?
Why does the test sometimes start even if yellow is still showing in the strip window of my Accu-Chek meter?
How should I handle my Accu-Chek Guide test strips?
Which test strips work with my Accu-Chek meter?
Accuracy
How do I run a control test?
When should I run a control test?