Contact Accu-Chek Customer Care

Get your questions answered by an Accu-Chek Customer Care representative. Chat and phone support are available from 8AM-8PM(ET),Mon-Fri. Support for online purchases and subscriptions is available from 8AM-5PM(ET),Mon-Fri.

Call

Blood glucose testing products: 1-800-858-8072

Digital Products and/or Health Care Professionals: 1-800-628-3346

Online Purchases & Subscriptions: 1-800-816-4373

Insulin Pump/IDS: 1-800-688-4578

 

Chat

Available from 8AM–8PM(ET), Mon–Fri.

Start Chat

Email

To reach Accu-Chek Customer Care via email, please complete the form below. You can expect to receive a reply in 1-3 working days.

By submitting this form, I agree that the information I’ve provided above, some of which may be considered sensitive personal information or consumer health data such as any information about health conditions and related diseases, may be used by Roche (and its contracted service providers) to fulfill my request and provide me with information about this request. Roche will not sell or transfer my name or contact information to any third party for its own marketing use. For more information about how we will use and disclose your information please review our privacy policy.

By clicking this box, I further agree that the information I’ve provided above, including any sensitive information or consumer health data, may be used to provide me with information. offers, and marketing materials for health conditions and related diseases, associated treatments, products and services. Roche will not sell or transfer my name or contact information to any third party for its own marketing use. You may opt-out of receiving these communications at anytime by calling 1-800-858-8072 or clicking the unsubscribe link in any email from us.
Are you sure? You will still receive a response to your inquiry, however, you will not receive additional Accu-Chek product updates or special offers by email.

Need help with something else?

If you received Urgent Medical Device Correction 18-002 for the Accu-Chek Aviva Plus test strips and want to verify whether the test strips you have are affected or you want to request replacement for affected vials, please click here.

If you have a request for a charitable support, please visit the Charitable Donation Portal.

If you have a media inquiry, please use the Media Inquiry form.