General Questions

How do I code my Accu-Chek meter?

There’s no need to manually code any of our meters. You can discover more detailed information below.

Accu-Chek Guide Me, Accu-Chek Guide, Accu-Chek Guide Link, Accu-Chek Aviva Connect, Accu-Chek Nano and Accu-Chek Compact Plus meters

There’s no need to code any of these meters, so you have fewer steps in testing.

Accu-Chek Aviva meter

The black Accu-Chek Aviva meter does not need to be coded. If you have a silver Accu-Chek Aviva meter, learn more about how to upgrade to a new Accu-Chek Guide Me meter by contacting Accu-Chek Customer Care

Accu-Chek Aviva Expert

These meters come precoded with a black code key that remains in place for the life of the meter. There's no need to manually code the meter.

If you do not have a black code key, please

contact Accu-Chek Customer Care.

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Power

How do I change my Accu-Chek meter batteries?

This article contains instructions on how to replace your Accu-Chek meter batteries. Look for the name of your product to find the relevant instructions or videos below.

Please note that your data will not be lost when you remove the batteries from your meter.

Table of contents:

  1. Accu-Chek Guide Meter
  2. Accu-Chek Guide Me Meter
  3. Accu-Chek Guide Link meter
  4. Accu-Chek Aviva Meter
  5. Accu-Chek Aviva Connect Meter
  6. Accu-Chek Aviva Expert meter
  7. Accu-Chek Nano meter
  8. What to do in the case of suspected battery ingestion.

Accu-Chek Guide meter

  1. Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot.
  2. Push the tab in the direction of the arrow and lift the battery door up.
  3. Release the old batteries by pushing the release button.
  4. Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds.
  5. Slide the new batteries under the black tabs with the (+) side facing up.
  6. Put the battery door back in place and snap it closed. In addition, this video shows you how to change the batteries of the Accu-Chek Guide meter.

Accu-Chek Guide Meter: Changing the Batteries

Accu-Chek Guide Me meter

  1. Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot.
  2. Push the tab in the direction of the arrow and lift the battery door up.
  3. Remove the old batteries.
  4. Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds.
  5. Slide the new batteries under the black tabs with the (+) side facing up.
  6. Put the battery door back in place and snap it closed. In addition, this video shows you how to change the batteries of the Accu-Chek Guide Me meter.

Accu-Chek Guide Me - Changing Batteries

Accu-Chek Guide Link meter

  1. Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.
  2. Release the old batteries by pushing the release button.
  3. Remove the old batteries.
  4. Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds
  5. Slide the new batteries under the black tabs with the (+) side facing up.
  6. Put the battery door back in place and snap it closed.

Accu-Chek Aviva meter

  1. Open the battery door on the back of the meter, remove the old battery, press any button on the meter for 2 seconds, wait 20 seconds.
  2. Insert the new battery with the (+) facing outwards.
  3. Snap the battery door back into place.
  4. Press the on/off button and the meter will beep.
  5. The setup and hour should be flashing on the display. If the date and time are correct, press and hold the on/off button for at least 4 seconds until the test strip icon appears.

Accu-Chek Aviva Connect meter

  1. Use your thumb to slide the battery drawer out of the meter.
  2. Remove the old batteries.
  3. Replace the new ones in the battery drawer, with the (+) side facing down.
  4. Slide the battery drawer back into position until it locks into place.
  5. Accu-Chek Aviva Expert meter
  6. Remove the battery door from the back of the meter by pushing the tab in the direction of the arrow and pulling up the door.
  7. Remove the old batteries from the meter.
  8. Insert three AAA batteries with the (+) and (-) matching the marks in the battery compartment.
  9. Put the battery door back in place and snap it closed.

Accu-Chek Nano meter

  1. Open the battery drawer on the back of the meter by sliding it out of the meter.
  2. Remove the old batteries for at least 20 seconds.
  3. Press any button on the meter, then insert the new batteries with the (+) facing down.
  4. Slide the battery drawer back into position until it locks into place.
  5. Press the on/off button and the meter will beep. The setup and date should be flashing on display.
  6. Your meter will prompt you to confirm the meter’s time and date settings. If correct, press and hold the on/off button for 4 seconds, then release.

If you have persistent issues with your batteries or power, please contact Accu-Chek Customer Care for assistance.

Battery ingestion

 

If you suspect your child has swallowed a battery, seek medical attention immediately – prompt action is critical. Don’t wait for symptoms to develop.

Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Batteries, as small parts, are a choking hazard. Keep them away from children under the age of 3 years.

If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Accu-Chek Customer Care.

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Getting Started

How can I transfer Accu-Chek meter data to mySugr?

Pairing your Accu-Chek meter to the mySugr app allows you to automatically log your blood sugar readings into the app, saving you tons of time. 

Follow the steps below to pair your Accu-Chek Guide Me, Accu-Chek Guide or Accu-Chek Aviva Connect meter to the mySugr app:

  1. If you are using an Apple device, make sure Bluetooth® is turned on.

a. Bluetooth should turn on automatically for Android users at the beginning of the pairing process.

  1. Ensure Location Services are turned on for the mySugr app during the pairing process. (You can turn it back off once you're done. Settings > Apps > mySugr > Location Services.)
  2. Open the mySugr app and go to the “Connections” tab in the bar menu located at the bottom of the screen.
  3. Select your meter — Accu-Chek Guide Me, Accu-Chek Guide or Accu-Chek Aviva Connect — and follow the steps on the screen to activate it.
  4. You'll then receive a message that pairing was successful, meaning your meter is now connected to your mobile device.
  5. You can return to the mySugr home screen by tapping on "My trend" in the tab menu located at the bottom of the screen.

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General Questions

Is the time and date or memory lost when the batteries are removed from my Accu-Chek meter?

All information is saved when you change the batteries of any Accu-Chek meter, including the memory, your logbook data, test results, diary information and settings, however you should check that the time and date are correct when you’ve inserted new batteries.

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Device Settings

How do I turn Bluetooth® off on my Accu-Chek meter?

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone, or if you live in a state that observes daylight saving time, to reflect the time change.

Table of contents:

  1. Accu-Chek Guide Meter
  2. Accu-Chek Guide Me Meter

How do I turn Bluetooth® off on my Accu-Chek Guide meter

  1. Go into the Settings menu, then Wireless, then Flight Mode. Press OK to disable Bluetooth communication.

How do I turn Bluetooth® off on my Accu-Chek Guide Me meter

  1. Press and hold the power button located on the right side of the meter until the Bluetooth® symbol disappears.

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General Questions

How do I clean or disinfect my Accu-Chek meter?

Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.

While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.

When to clean and disinfect your Accu-Chek Meter:

You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.

What to use when cleaning and disinfecting your Accu-Chek Meter:

Super Sani-Cloth® disposable pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.

The parts of your Accu-Chek meter you should keep clean:

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.

You should also wipe down the entire meter surface, including the meter display.

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Device Settings

How do Accu-Chek test reminders work?

This article contains information regarding Accu-Chek test reminders and how they function on your meter. Look for the name of your product to find the relevant information below.

Table of contents:

  1. Accu-Chek Guide Meter
  2. Accu-Chek Guide Link Meter
  3. Accu-Chek Aviva Meter
  4. Accu-Chek Aviva Expert Meter
  5. Accu-Chek Nano Meter

How do Accu-Chek Guide test reminders work? 

You can set up to 4 general test Reminders per day to remind you to test. A series of beeps sound and a bell is displayed for reminders set in the meter.

About Guide Me reminders:

  • Turn off by inserting a test strip or pressing any button
  • Are postponed until the next test reminder if a test was performed within 15 minutes of a test reminder
  • Do not appear/beep if the meter is on at the test reminder time (including when the meter is connected to a USB cable)
  • Do not appear/beep if the meter is connected and communicating to a Continua Certified® manager.
  • Do not beep if the meter beeper is set to off.
  • Do not appear/beep if the batteries need to be replaced

About pre-set reminders:

  1. Reminder times are pre-set in the meter for 8:00 am, 12:00 pm, 6:00 pm, and 10:00 pm. You may change reminder times by following the instructions below.
  2. If a general test Reminder is set for the same time as a Post Meal reminder, the Post Meal reminder will appear/beep instead of the general Reminder

Changing pre-set test reminder times:

  1. Turn the meter on by briefly pressing the “OK”
  2. Press down to highlight Settings. Press “OK"
  3. Press down to highlight More Options. Press “OK”
  4. Press down to highlight Reminders. Press “OK”
  5. Pre-set reminder times appear on the display. Press down to highlight the time you want to edit. Press “OK”
  6. Press down to highlight Edit time. Press “OK”
  7. Press up or down to adjust each field.
  8. Press “OK” to move to the next field.
  9. Press “OK” to return to the previous menu.

How do Accu-Chek Guide Link test reminders work? 

You can set up to 4 general test Reminders per day to remind you to test. A series of beeps sound and is displayed for reminders set in the meter.

About Guide Me reminders:

  • Turn off by inserting a test strip or pressing any button
  • Are postponed until the next test reminder if a test was performed within 15 minutes of a test reminder
  • Do not appear/beep if the meter is on at the test reminder time
  • Do not appear/beep if the meter is connected and communicating to the paired pump
  • Do not beep if the meter’s beeper is set to off
  • Do not appear/beep if the batteries need to be replaced

About pre-set reminders:

  1. Reminder times are pre-set in the meter for 8:00 am, 12:00 pm, 6:00 pm, and 10:00 pm
  2. If a general test reminder is set for the same time as a post meal reminder, the post meal reminder will appear/beep instead of the general reminder

How do Accu-Chek Aviva test reminders work? 

You can set up to 4 test reminders per day. At the set reminder time, the meter will beep every 2 minutes, up to 3 times per reminder.

About Aviva test reminders:

  • Turn off reminder beeps by going into setup mode and turning the beeper off.
  • Are postponed until the next test reminder if a test was performed within 30 minutes of a test reminder
  • Do not appear/beep if the meter is on at the test reminder time

About Aviva meal markers:

  • With the Accu-Chek Aviva black meter, marking results with a pre-meal or post-meal marker can provide more information about how food affects your blood sugar, to aid in managing your numbers.
  • You can also use a general marker to identify a non-fingertip test or post-exercise result. These markers can help you remember what was different about the result when you review your results in the meter’s memory.

How do Accu-Chek Aviva Expert test reminders work? 

You can set up to 8 alarm clock reminders per day for tests, injections or other events, as well as automatic reminders after high or low blood glucose results, or after certain meals.

About Aviva Expert test reminders:

  • You can also set reminders for appointments on specific days. At the scheduled time, the meter turns on and displays the reminder, along with a sound or vibration, if a test strip has not been inserted.
  • If the meter is already on and no blood glucose test has been performed, the reminder is displayed when the meter powers down. You can silence the test reminders by setting the meter to sound or vibrate mode within the meter settings.

How do Accu-Chek Nano test reminders Work ? 

Once set, test reminders will beep every 2 minutes up to 3 times.

About Nano test reminders:

  • The reminder will turn off when you insert a test strip or press any button.
  • To turn the beeper off all the way, refer to the set-up instructions in your Owner's Booklet.

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