Do I need air travel documentation for my Accu-Chek meter?

For any airline travel, it’s important that you carry a letter certifying that your blood glucose meter is in compliance with airline regulations. You can download it below.

Always ensure that your meter is set up correctly for travel, such as by turning off Bluetooth and turning on flight mode. For more information, check out this article all about traveling with diabetes.

Download Accu-Chek air travel documentation:

Accu-Chek Guide Me (English)

​​Accu-Chek Guide (English)

Accu-Chek Aviva and Accu-Chek Nano (English)

Accu-Chek Aviva Connect (English)

Accu-Chek Aviva Expert (English)

How do I clean or disinfect my Accu-Chek meter?

Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.

While cleaning is simply removing dirt from the meter, disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.

When to clean and disinfect your Accu-Chek Meter:

You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.

What to use when cleaning and disinfecting your Accu-Chek Meter:

Super Sani-Cloth® disposable pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.

The parts of your Accu-Chek meter you should keep clean:

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.

You should also wipe down the entire meter surface, including the meter display.

Is the time and date or memory lost when the batteries are removed from my Accu-Chek meter?

All information is saved when you change the batteries of any Accu-Chek meter, including the memory, your logbook data, test results, diary information and settings, however you should check that the time and date are correct when you’ve inserted new batteries.

How do I code my Accu-Chek meter?

There’s no need to manually code any of our meters. You can discover more detailed information below.

Accu-Chek Guide Me, Accu-Chek Guide, Accu-Chek Guide Link, Accu-Chek Aviva Connect, Accu-Chek Nano and Accu-Chek Compact Plus meters

There’s no need to code any of these meters, so you have fewer steps in testing.

Accu-Chek Aviva meter

The black Accu-Chek Aviva meter does not need to be coded. If you have a silver Accu-Chek Aviva meter, learn more about how to upgrade to a new Accu-Chek Guide Me meter by contacting Accu-Chek Customer Care

Accu-Chek Aviva Expert

These meters come precoded with a black code key that remains in place for the life of the meter. There's no need to manually code the meter.

If you do not have a black code key, please

contact Accu-Chek Customer Care.

Should I clean my Accu-Chek lancing device?

It’s important to keep the lancing device clean and disinfected, as it may come into contact with blood during normal testing.

Cleaning and disinfecting tips to ensure proper care without damaging your device:

  1. Remove the lancet drum before cleaning and disinfecting.
  2. Clean and disinfect the lancing device once a week, or when it has visible signs of dirt or other material.
  3. Clean and disinfect the lancing device before allowing anyone else to handle it, for instance if you have someone assisting you. Do not allow anyone else to use your lancing device to obtain their blood sample.
  4. Use Super Sani-Cloth® (available at Amazon.com, Office Depot, Walmart and other retailers) to clean the lancing device. Do not use any other cleaning or disinfecting solutions, as it could result in damage to the lancing device.
  5. You might notice a slight discoloration of the lancing device after multiple cleanings. This does not affect its functionality.

How to clean and disinfect the entire lancing device surface and cap:

  1. Wash your hands thoroughly with soap and water.
  2. Wipe the entire lancing device surface with a Super Sani-Cloth®. Make sure that no liquid enters any opening, as it could damage the device.
  3. Remove and wipe the inside of the cap.
  4. Dry the lancing device and cap with a soft cloth or gauze. Make sure that no solution is seen in any opening.
  5. Repeat these steps with a new Super Sani-Cloth® to fully disinfect the lancing device.
  6. Wash your hands thoroughly with soap and water
How to update credit card information in Accu-Chek eStore
  1. Log into your user account.
  2. Click on My Account (person icon on top right corner). 
  3. Click on Payment Settings. Then click Add Credit/Debit Card and Save. 
     
  4. Click on Subscription, then Modify Subscription. 
  5. Select the correct card from the payment dropdown, then click Save. 
  6. Optional: Click on Payment Settings once more to delete old card.
How to update shipping/billing address in Accu-Chek eStore
  1. Log into your user account.
  2. Click on My Account (person icon on top right corner). 
  3. Click on Subscription. 
  4. Click on the Edit button located below the Shipping Details and Billing Details sections. Please edit both if necessary. 
How to modify frequency of subscription in Accu-Chek eStore
  1. Log into your user account.
  2. Click on My Account (person icon on top right corner). 
  3. Click on Subscription. 
  4. Click on Modify Subscription. 
  5. Select the preferred frequency from the Box Schedule dropdown box, then click SAVE. Please note: Frequency will be updated after the next billing date. 
How to pause/unpause subscription in Accu-Chek eStore
  1. Log into your user account.
  2. Click on My Account (person icon on top right corner). 
  3. Click on Subscription. 
  4. Click on Pause/Unpause. 
How to cancel subscription in Accu-Chek eStore
  1. Log into your user account.
  2. Click on My Account (person icon on top right corner).  
  3. Click on Subscription.  
  4. Click on Cancel Subscription.  

Other categories

Check other FAQ categories by clicking on the below category names