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Error codes E-11
The test strip may be damaged.
Retest with a new test strip. If the message reappears, please contact Accu-Chek Customer Care.
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Error codes E-10
The time and date setting may be incorrect. A flashing wireless symbol appears while the meter attempts to synchronize the time and date with the paired device.
When the wireless symbol no longer appears, press the power/set button to turn the meter off.
Press the power/set button a second time until the flashing test strip symbol appears.
If time and date sync was not successful the meter prompts you to set them the next time you turn it on. See the “Setting the Time and Date” section in the Your New System chapter in the User’s Manual.
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Error codes E-1
The test strip may be damaged, not properly inserted, or was previously used.
Remove and reinsert the test strip or replace it if damaged or previously used.
If the message reappears, please contact Accu-Chek Customer Care.
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Error codes Blank Display
| Possible Cause: | Solution |
|---|---|
| Your batteries are dead. | Insert new batteries. |
| Display is damaged or the meter is defective. | Contact Accu-Chek Customer Care. |
| Extreme temperatures. | Move the meter to a location within the stated temperature limits in your owner's manual. |
| The meter has timed out with a USB connection. | Removed the USB cable and press the power/set button to resume testing or review test results. |
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Error codes Battery icon
The batteries are almost out of power.
Change the batteries now. If the symbol reappears after the batteries have been replaced, remove the batteries again, press and hold the power/set button for at least 2 seconds, then reinsert the batteries.
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Error codes Transfer not allowed
Data cannot be sent to a paired device because the meter is in Flight Mode.
Retry the data transfer when the meter is not in Flight Mode.
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Error codes Transfer Failed
Blood glucose results were not transferred to a paired device.
Make sure the paired device is within range of the meter and turned on.
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Error codes Test Not Allowed
The meter is connected to a PC and a test cannot be performed.
EITHER remove the USB cable and perform a test OR remove the test strip and start a data transfer.
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Error codes Target % after meal 7 days
There are no test results in range for the selected data.
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Error codes Target %
Target Ranges is Off and there are no results for the Target % data stored in the meter.