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  • For health professionals

    Arrow-Upward 

Home
  • Products
    • Blood Glucose Monitoring
      • Meters
        • Accu-Chek Guide Me meter
        • Accu-Chek Guide meter
        • Accu-Chek Aviva Plus meter
        • Accu-Chek Guide Link meter
      • Test Strips
        • Accu-Chek Guide test strips
        • Accu-Chek Aviva Plus test strips
        • Accu-Chek SmartView test strips
      • Lancing
        • Accu-Chek FastClix lancing device
        • Accu-Chek FastClix lancets
        • Accu-Chek Softclix lancing device
        • Accu-Chek Softclix lancets
      • Control Solutions
        • Accu-Chek Guide control solution
        • Accu-Chek Aviva control solution
        • Accu-Chek SmartView control solution
    • Apps & Diaries
      • mySugr App
      • Accu-Chek Daily Self-Test Diabetes Diary
  • Blog
    • Diabetes Basics
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    • Food & Nutrition
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  • Training & Support
    • General FAQs
      • Accuracy
      • General questions
      • Test strips
      • Getting started
      • Device Settings
      • Power
    • Product Support
      • Meters & Strips
        • Accu-Chek Guide Me meter
        • Accu-Chek Guide meter
        • Accu-Chek Guide Link meter
        • Accu-Chek Aviva Plus meter
      • Lancing
        • Accu-Chek FastClix lancing device
        • Accu-Chek Softclix lancing device
    • Tools & Resources
      • A1C Calculator
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      • Where to Buy
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  • (-) FAQ (28)
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  • Why does the meter turn off unexpectedly?
    Possible causes and solutions for sudden power loss include:, Issue: Solution: The meter automatically turns off after 90 seconds of inactivity. Turn the device…
  • How to Cancel Your Subscription in the Accu-Chek Online Store
    Log into your account by clicking the user icon located at the top of our website.     Click on “…, Note:, Changes to your subscription must be made by 11:59 PM ET the day before your next…
  • How to Pause or Unpause Your Subscription in the Accu-Chek Online Store
    Log into your account by clicking the user icon located at the top of our website.     Click on "…, To pause your subscription, , select “Pause” and choose a date for your orders to resume.    , To unpause your subscription, or adjust your next scheduled order date, select "Change Date" from the additional…, Note:, Changes to your subscription must be made by 11:59 PM ET the day before your next…
  • How to Modify Your Subscription Frequency in the Accu-Chek Online Store
    Log into your account by clicking the user icon located at the top of our website.     Click on "…, Note:, Changes to your subscription must be made by 11:59 PM ET the day before your next…
  • What happens if I use expired Accu-Chek test strips in my meter?
    Using test strips that have expired can cause your results to be inaccurate. If…
  • How to Update Your Credit Card Information in the Accu-Chek Online Store
    Log into your account by clicking the user icon located at the top of our website.     Click on “…, Add a New Card:, Follow the prompts to enter and save a new card., Delete an Existing Card:, Select a card to remove it from your account., Select a Default Payment Method:, Choose your preferred card to use as the default payment method for future…
  • How to Update Your Shipping or Billing Address in the Accu-Chek Online Store
    Log into your account by clicking the user icon located at the top of our website.     Click on "…, Add a New Address:, Follow the prompts to enter and save a new address., Edit/Delete an Existing Address:, Select an address to modify its details or remove it from your account., Select a Default Address:, Choose your preferred address to use as the default for future orde…, Note:, If you have an active recurring subscription order, you can update the address…,  
  • Why does the test sometimes start even if yellow is still showing in the strip window of my Accu-Chek meter?
    The system in your meter automatically detects when enough blood has been applied…
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