Power
Why does the meter not turn on when using the power button?
Accu-Chek Guide and Accu-Chek Guide Link meters:
The meter can be turned on by pressing and releasing the Power/OK button or inserting a test strip. The meter can be turned off by pressing and holding the Power/OK button.
Accu-Chek Guide Me meter:
The meter can be turned on by pressing and releasing the power button or inserting a test strip.
The meter can be turned off by pressing and releasing the power button.
Possible causes and solutions for lack of power include:
| Issue: | Solution: |
|---|---|
| The meter has been exposed to extreme temperatures outside the meter's operating temperature range. | Move to an area where the temperature is within the system's operating temperature range (between 43 - 113°F / 4 - 45°C). Wait at least 15 minutes for the meter to equilibrate. |
| The meter is connected to a computer using a USB cable. If the meter times out while connected via USB, it may not respond to button presses or strip insertion until the USB cable is disconnected. | Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button. |
| One or both batteries are installed incorrectly. | Confirm both batteries are inserted into the meter under the black tabs with the “+” sign facing up (visible). |
| The batteries are dead or battery power is too low for the meter to turn on. | Install two new 3 volt lithium, CR 2032 coin cell batteries. Replace both batteries at the same time and with the same brand. |
| Battery tabs are damaged or defective. | Please contact Accu-Chek Customer Care. |
| The meter is damaged or defective. | Please contact Accu-Chek Customer Care. |
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