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ACCU-CHEK Nano screen messages

Your ACCU-CHEK® Nano blood glucose monitor displays error codes and screen messages to facilitate proper use and troubleshooting. Click any of the screen messages below to view its description, or download the ACCU-CHEK Nano owner's booklet now.

If this is a medical emergency, please call your healthcare provider or 911 immediately.

 

The meter will not turn on or the display is blank.

  • Batteries are dead—insert new batteries.
  • Display is damaged—contact the ACCU-CHEK Customer Care Center at 1-800-858-8072.
  • Meter is defective—contact the ACCU-CHEK Customer Care Center at 1-800-858-8072.
  • Extreme temperatures. Move the meter to a more temperate area.

Battery power is low. Change the batteries soon. Download the owner's booklet now and refer to Chapter 7, "Changing the Batteries."

The meter is in the set-up mode, waiting for you to change or confirm settings. Download the owner's booklet now and refer to Chapter 5, "Using the Set-Up Mode."

The meter is ready for you to insert a test strip.

The meter is ready for a drop of blood or control solution.

Blood glucose may be higher than the measuring range of the system. Download the owner's booklet now and refer to Chapter 4, "Unusual Blood Glucose Results."

Blood glucose may be lower than the measuring range of the system. Download the owner's booklet now and refer to Chapter 4, "Unusual Blood Glucose Results."

A pre-meal marker was assigned to this test result.

A post-meal marker was assigned to this test result.

A pre-meal marker was assigned to this test result and the post-meal test reminder has been activated.

A general marker was assigned to this test result.

Blood glucose is below the defined hypoglycemic (low blood sugar) level. Download the owner's booklet now and refer to Chapter 4, "Unusual Blood Glucose Results."

The test strip may be damaged. Remove the test strip and reinsert it, or replace it if damaged.

Your blood glucose may be extremely high or a meter or a test strip error has occurred.

  • If your test result matches how you feel, contact your healthcare professional immediately.
  • If your test result does not match how you feel, repeat the test and refer to Chapter 4, "Unusual Blood Glucose Results" in your owner's booklet.
    • If the E-3 code still appears for your blood glucose test, your blood glucose result may be extremely high and above the system's reading range. Contact your healthcare professional immediately.
    • If the second test result does not match how you feel, perform a control test with the control solution and a new test strip.
      • If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
      • If the control result is not within the acceptable range, see Chapter 2, "Understanding Out-of-Range Control Results."

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test had started. Discard the test strip and repeat the test.

Blood or control solution was applied to the test strip before the flashing blood drop symbol appeared on the display. Discard the test strip and repeat the test.

An electronic error occurred or, in rare cases, a used test strip was removed and reinserted. Turn the meter off and on or take the batteries out for 20 seconds and reinsert them. Perform a blood glucose or control test. If the problem persists, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

The temperature is above or below the proper range for the system. Refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions, wait 5 minutes, and repeat the test. Do not artificially heat or cool the meter.

The batteries are almost out of power. Change the batteries now. If the message reappears after the batteries have been replaced, reset the meter. To reset the meter, slide the battery drawer out of the meter, press any meter button, then reinsert the battery drawer back into position. Download the owner's booklet now and refer to Chapter 7, "Changing the Batteries."

The time and date settings may be incorrect. Make sure the time and date are correct and adjust, if necessary. Download the owner's booklet now and refer to Chapter 5, "Setting the Time and Date."

Diabetes Heroes

He won the Nobel Prize thanks to a coin toss. Learn more about this Diabetes Hero and others.

ACCU-CHEK Inner Circle program

Learn more about the free tools and resources at accu-chek.com, including our Recipe Box, Carbohydrate Counter and travel resources, or join now.