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ACCU-CHEK Aviva screen messages

Your ACCU-CHEK® Aviva blood glucose monitor displays error codes and screen messages to facilitate proper use and troubleshooting. Click any of the screen messages below to view its description, or download the ACCU-CHEK Aviva owner's booklet now.

If this is a medical emergency, please call your healthcare provider or 911 immediately.

 

The meter won't turn on or the display is blank.

  • Battery is dead—insert new battery.
  • Display is damaged—call the ACCU-CHEK Customer Care Center at 1-800-858-8072.
  • Meter is defective. Contact the ACCU‑CHEK Customer Care Service Center at 1-800-858-8072.
  • Extreme temperatures. Move the meter to a more temperate area.

The meter is not coded or the code key is not inserted. Turn off the meter and recode it. Download the owner's booklet now and refer to Chapter 1, "Coding the Meter."

Battery power is low. Change the battery soon. Download the owner's booklet now and refer to Chapter 7, "Changing the Battery."

Battery power is low. Change the battery soon. Download the owner's booklet now and refer to Chapter 5, "Changing the Battery."

The meter is in the set-up mode, waiting for you to change or confirm settings. Download the owner's booklet now and refer to Chapter 5, "Using the Set-Up Mode."

The meter is in set mode, waiting for you to change or confirm settings. Download the owner's booklet now and refer to Chapter 4, "Meter Setup."

The test strips expire at the end of the current month. Before the end of the month, insert a new code key from a new box of test strips and ensure the code key number matches the code number on the test strip container. Make sure the time and date in the meter are correct.

The meter is ready for you to insert a test strip.

The meter is ready for a drop of blood or control solution.

Blood glucose may be higher than the measuring range of the system. Download the owner's booklet now and refer to Chapter 4, "Unusual Blood Glucose Results."

Blood glucose may be lower than the measuring range of the system. Download the owner's booklet now and refer to Chapter 4, "Unusual Blood Glucose Results."

A marker was assigned to this test result.

This test result was flagged. Download the owner's booklet now and refer to Chapter 3, "Flagging Test Results" for more details.

Blood glucose is below the defined hypoglycemic (low blood sugar) level. Download the owner's booklet now and refer to Chapter 4, "Unusual Blood Glucose Results."

Blood glucose is below the defined hypo (low blood sugar) level. Download the owner's booklet now and refer to Chapter 3, "Understanding Your Test Results."

The test strip may be damaged or the code key is incorrect. Remove and reinsert the test strip. If the message reappears, turn off the meter and insert a new code key. Make sure the code number on the code key inserted in the meter matches the code number on the test strip container. If the message reappears, contact the ACCU‑CHEK Customer Care Service Center at 1-800-858-8072.

The code key is incorrect. Turn the meter off and insert a new code key. If this does not fix the problem, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

Your blood glucose may be extremely high or a meter or a test strip error has occurred.

  • If your test result matches how you feel, contact your healthcare professional immediately.
  • If your test result does not match how you feel, repeat the test and refer to Chapter 4, "Unusual Blood Glucose Results" in your owner's booklet.
    • If the E-3 code still appears for your blood glucose test, your blood glucose result may be extremely high and above the system's reading range. Contact your healthcare professional immediately.
    • If the second test result does not match how you feel, perform a control test with the control solution and a new test strip.
      • If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.
      • If the control result is not within the acceptable range, see Chapter 2, "Understanding Out-of-Range Control Results."

Not enough blood or control solution was drawn into the test strip for measurement or was applied after the test has started. Discard the test strip and repeat the test.

The code key is from an expired lot of test strips. Ensure the code key number matches the code number on the test strip container. Make sure the time and date in the meter are correct.

Blood or control solution was applied to the test strip before the flashing blood drop symbol appeared on the display. Discard the test strip and repeat the test.

An electronic error occurred or, in rare cases, a used test strip was removed and reinserted. Turn the meter off and on or take the battery out for 20 seconds and reinsert it. Perform a blood glucose or control test. If the problem persists, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

The temperature is above or below the proper range for the system. Refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions, wait 5 minutes, and repeat the blood glucose or control test. Do not artificially heat or cool the meter.

The battery is almost out of power. Change the battery now. If the message reappears after the battery has been replaced, reset the meter. To reset the meter, remove the battery, press any meter button, then reinsert the battery. Download the owner's booklet now and refer to Chapter 7, "Changing the Battery."

The time and date settings may be incorrect. Make sure the time and date are correct and adjust, if necessary. Download the owner's booklet now and refer to Chapter 5, "Setting the Time and Date."

Battery is almost out of power. Change the battery now. Download the owner's booklet now and refer to Chapter 5, "Changing the Battery."

The time and date settings may be incorrect. Make sure the time and date are correct and adjust, if necessary. Download the owner's booklet now and refer to Chapter 4, "Setting the Time and Date."

The code key is incorrect. Turn off the meter and insert a new code key. If this doesn't fix the problem, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

The code key is from an expired lot of test strips. Ensure the code key number matches the code number on the test strip container. Make sure the time and date in the meter are correct.

Your blood sugar may be extremely low, or the test strip may be damaged or not properly inserted. If you see this error message after you applied blood to the test strip, download the owner's booklet now and refer to Chapter 3, "Unusual Test Results." If you see this error message before you applied blood to the test strip, remove the test strip and reinsert it, or replace it if damaged. If the message reappears, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

The temperature is above or below the proper range for the meter (43°F to 111°F). Move to an area between 43°F and 111°F, wait 5 minutes and repeat the test. Do not artificially heat or cool the meter.

Blood or control solution was applied to the test strip before the flashing blood drop appeared on the display. Discard the test strip and repeat the test.

Not enough sample was drawn into the test strip for measurement or sample was applied after the test has started. Discard the test strip and repeat the test.

An error occurred during the test. Discard the test strip and repeat the test. Download the owner's booklet now and refer to Chapter 1, "Understanding Your New System."

An electronic error occurred. Turn the meter off and on or take the battery out for a few seconds and reinsert it. If the problem persists, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

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