Question 1

What does the error E-9 mean?

Accepted Answer

"E9" in the display means the batteries are almost out of power. Change the batteries now. If the message reappears after the batteries have been replaced, remove the batteries again, press and hold the power/set button for at least 2 seconds, wait 20 seconds, and then reinsert the batteries.

Accu-Chek Guide Me

Accu-Chek Guide

Accu-Chek Nano

Accu-Chek Aviva Meter

Question 2

What does the error message on my Accu-Chek product mean?

Accepted Answer

Your product may display an error message for a number of reasons; for example if the battery is low. If you’re experiencing an error message, the below images and descriptions should help you to identify the reason why it’s showing.

Blank screen

If the meter won’t turn on or has a blank display, it will be due to one of the following reasons:

Dead battery – you need to insert a new one.
Damaged display – please contact Accu-Chek Customer Care.
Defective meter – please contact Accu-Chek Customer Care.
Extreme temperatures – you need to move the meter to correct temperature.

Three dashes

If you see 3 dashes or hyphens on your display, it means that there are no test results in range for the selected data.

Battery icon

The battery icon means the battery power is low. Change the battery soon. Read this article to discover more about changing the battery.

“Set-up” on display

The words “Set-up" displayed on the screen means the meter is in the set-up mode, waiting for you to change or confirm settings.

“Set” on display

The word "Set" displayed on the screen means the meter is in set mode, waiting for you to change or confirm settings.

“Code exp” on display

If you see "code exp" displayed on the screen, it means that the test strips expire at the end of the current month. Make sure the time and date in the meter are correct. If this does not fix the problem, please contact Accu-Chek Customer Care.

Flashing test strip

If a test strip icon is flashing on the screen, it means that the meter is ready for you to insert a test strip.

Blood drop icon

If you see a blood drop and test drop on the screen, it means that the meter is ready for a drop of blood or control solution.

HI in display

If you see the letters HI displayed on the screen, your blood glucose may be higher than the measuring range of the system.

LO in display

If you see the letters LO displayed on the screen, your blood glucose may be lower than the measuring range of the system.

Asterisk (top of screen) with blood glucose result

A star or asterisk on the top of the display means...

Question 3

What does the error E-5 mean?

Accepted Answer

"E-5" in the display means the code key is incorrect or your test strips have expired. Make sure the time and date in the meter are correct. If the problem persists, please contact Accu-Chek Customer Care.

Accu-Chek Aviva Meter

Accu-Chek Compact Plus

Question 4

What does the error E-3 mean?

Accepted Answer

"E-3" in the display means a meter or a test strip error has occurred. In rare cases, an “E-3” message may indicate that your blood glucose is extremely high and above the system’s measuring range. In addition, the message could appear if the cap on the test strip container was not closed tightly. The test strips may have been damaged due to improper storage or handling.

The following instructions should help you understand what action to take:

If your test result matches how you feel, contact your healthcare professional immediately.
If your test result does not match how you feel, repeat the test.
If the second test result does not match how you feel, perform a control test with the control solution and a new test strip.
If the control result is within the acceptable range, review the proper testing procedure and repeat the blood glucose test with a new test strip.

Accu-Chek Guide Me

Accu-Chek Guide

Accu-Chek Aviva Meter

Accu-Chek Aviva Connect

Accu-Chek Nano

Accu-Chek Compact Plus

Question 5

What does the error E-1 mean?

Accepted Answer

E1 in the display means the test strip may be damaged or not properly inserted. Remove and reinsert the test strip, or replace it if damaged. If the message reappears, please contact Accu-Chek Customer Care.

Accu-Chek Guide Me

Accu-Chek Guide

Accu-Chek Aviva Meter

Accu-Chek Aviva Connect

Accu-Chek Nano

What does the error E-9 mean?

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