Question 1

Is the time and date or memory lost when the batteries are removed from my Accu-Chek meter?

Accepted Answer

All information is saved when you change the batteries of any Accu-Chek meter, including the memory, your logbook data, test results, diary information and settings, however you should check that the time and date are correct when you’ve inserted new batteries.

Question 2

Which Comfort Dial setting should I use with my Accu-Chek lancing device?

Accepted Answer

The most comfortable setting of your Accu-Chek FastClix, Accu-Chek Softclix, or Accu-Chek Softclix Plus lancing device will depend on a few things:

Whether you're using a fingertip or alternate site.
Your skin type – softer, thinner skin requires a shallower setting than thicker skin.
The required blood sample – the more blood you require, the higher the setting you'll need.

Start with a low setting when using the device for the first time. Dial to a higher setting until the blood volume is right.

For alternate sites, try 3 for palm testing or 5-1/2 for forearm or upper arm testing. (These are suggested settings, yours may differ.)

It’s best to always talk with your healthcare professional before deciding if alternate site testing is right for you.

Question 3

How do I change the time and date on my Accu-Chek meter?

Accepted Answer

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone, or if you live in a state that observes daylight saving time, to reflect the time change.

How to change the time and date on the Accu-Chek Aviva meter

This video shows you how to set the time and data on the black Accu-Chek Aviva meter.

How to change the time and date on the Accu-Chek Nano meter

This video shows you how to set the time and date on the Accu-Chek Nano meter.

Question 4

How do I turn Bluetooth® off on my Accu-Chek meter?

Accepted Answer

Accu-Chek Guide Me meter

Press and hold the button with the vertical line down the middle until the Bluetooth® symbol disappears.

Accu-Chek Guide meter

Go into the Settings menu, then Wireless, then Flight Mode. Press OK to disable Bluetooth communication.

Accu-Chek Aviva Combo meter

Go into the Settings menu, then Meter, then Bluetooth®. Follow the instructions given on the screen.

Accu-Chek Spirit Combo insulin pump

To turn Bluetooth® service off on the Accu-Chek Spirit Combo insulin pump, go to the Bluetooth® Settings menu.

Question 5

Do I need air travel documentation for my Accu-Chek meter?

Accepted Answer

For any airline travel, it’s important that you carry a letter certifying that your blood glucose meter is in compliance with airline regulations. You can download it below.

Always ensure that your meter is set up correctly for travel, such as by turning off Bluetooth and turning on flight mode. For more information, check out this article all about travelling with diabetes.

Is the time and date or memory lost when the batteries are removed from my Accu-Chek meter?

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