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FAQ Listing

Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips 1Coverage may vary based on your condition and other factors.
The Accu-Chek Guide Me system benefits from strict Roche manufacturing requirements to provide advanced 10/10 accuracy for reliable results you can trust.1   1Data on file. [10/10 accuracy: 95% of measured glucose results shall fall within ±10 mg/dL of lab reference value for blood glucose concentrations <100 mg/dL and within 10% for blood glucose concentrations ≥100 mg/dL.] Testing performed with Accu-Chek Guide meters. Roche data on file shows equivalency of Accu-Chek Guide Me meter to Accu-Chek Guide meter.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
The Accu-Chek Guide system benefits from strict Roche manufacturing requirements to provide advanced 10/10 accuracy for reliable results you can trust.1 1Data on file. [10/10 accuracy: 95% of measured glucose results shall fall within ±10 mg/dL of lab reference value for blood glucose concentrations <100 mg/dL and within 10% for blood glucose concentrations ≥100 mg/dL.]
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
Some consumer products—mainly those made of PVC—contain softening agents, also called plasticizers or phthalates, to make the material softer. Sometimes, these materials can provoke an allergic reaction. Accu-Chek infusion sets are PVC-free, and do not include any softening agents such as DEHP [di(2-ethylhexyl)-phthalate] or DBP [dibutyl-phthalate].
Accu-Chek infusion sets offer a luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps as well as on all other pumps that use the same standard.
Many people find that they can continue to wear the pump for most of their day-to-day activities. However, Accu-Chek infusion sets are easy to disconnect any time you need to remove your pump for sports or swimming. 
Many people find that they can continue to wear the pump for most of their day-to-day activities. However, Accu-Chek infusion sets are easy to disconnect any time you need to remove your pump for sports or swimming. 
Accu-Chek infusion sets offer a luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps as well as on all other pumps that use the same standard.
Accu-Chek infusion sets offer a luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps as well as on all other pumps that use the same standard.
Many people find that they can continue to wear the pump for most of their day-to-day activities. However, Accu-Chek infusion sets are easy to disconnect any time you need to remove your pump for sports or swimming. 
The backup and restore functionality built into the Accu-Chek 360° diabetes management system is designed to restore data back to the same computer with the same installation of Windows that the Accu-Chek 360° software was installed on. We recommend you use the export functionality for disaster recovery as you can import the data to a different computer or new installation of Windows. Please remember to store your exported data file to a safe location. If you have previously used the backup feature and need assistance with restoring your data, please contact Accu-Chek Software Support at 1-800-628-3346.
A USB cable to connect the reader to your computer is included with the CD package. You can buy a replacement or extra cable, if you need it.
Yes. The system lets you choose from 12 languages—English, French, German, Spanish, Dutch, Italian, Polish, Portuguese, Swedish, Turkish, Norwegian and Danish.
This system requires Windows® 7, 8 or 10, Windows Vista™, some installations of Windows® XP with Service Pack 3, or Windows Server® 2012, 2008 R2, 2008 or 2003.
A USB cable to connect the reader to your computer is included with the CD package. You can buy a replacement or extra cable, if you need it.
In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and A1C, plus blood pressure, medications, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports. The Accu-Chek 360° system is designed to give you a complete view of key health indicators you define.
You can download results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy-to-read graph.
This system requires Windows® 2000, Windows XP, Windows Vista™ or Windows 7.
The Accu-Chek Smart Pix system collects data from your blood glucose meters and insulin pumps. By looking at all of this information at once, you can see how well your blood sugar control efforts are paying off.
The app language is automatically set to the language used by your phone's operating system, and can be changed if the phone language setting is changed. Eight languages are available—Dutch, English, French, German, Italian, Portuguese, Spanish and Turkish. If the language of your Android device is not one of these, the app will default to English. 
Contact Accu-Chek Software Support at 1-800-628-3346.
The app is optimized for most smartphone screens—anything about 4 to 5 inches. 
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Wireless Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 
Wireless Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team.
At this time, the Accu-Chek Aviva Expert meter is not available for people whose prescriptions are covered by a government program, such as Medicare or Medicaid. Rest assured, however, that other Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Find out more about Medicare Part B coverage changes. 1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.