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FAQ Listing

Seek medical attention immediately. Prompt action is critical. Don’t wait for symptoms to develop. Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
To replace the batteries: Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up. Remove the old batteries. Slide the new batteries under the black tabs with the (+) side facing up. Put the battery door back in place and snap it closed.
Don't worry—your information will be saved when you change the batteries.
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek Connect diabetes management app and online portal.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results. Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood. Run a control test: Before using your meter for the first time When you open a new vial of test strips If you leave the cap off the vial of test strips If you drop the meter Whenever your result does not agree with the way you feel Whenever you want to check the way you are performing your blood sugar checks If you have repeated a test, and the blood sugar result is still lower or higher than expected When you want to check the performance of the meter or test strips
The Accu-Chek Guide Me system uses Accu-Chek Guide test strips. It's simple to use the entire end—place a small drop of blood anywhere along the end of the test strip instead of on a tiny spot. In addition, it's simple to take just one strip. The spill-resistant SmartPack vial lets you take one and spill none.
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.