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Contact Accu-Chek Customer Care

Get your questions answered by an Accu-Chek Customer Care representative. Chat and Phone support are available from 8:00 AM – 8:00 PM EST, Monday–Friday.

If you have a request for charitable support, please use the Charitable Donation Portal instead of this form.

E-mail Accu-Chek Customer Care

If you received Urgent Medical Device Correction 18-002 for the Accu-Chek Aviva Plus test strips and want to verify whether the test strips you have are affected or you want to request replacement for affected vials, please click here.

Are you sure? You will still receive a response to your inquiry, however, you will not receive additional Accu-Chek product updates or special offers by e-mail.

Call Accu-Chek Customer Care

Blood glucose testing products: 1-800-858-8072

Data management tools and software: 1-800-628-3346

Healthcare professionals: 1-800-628-3346

Insulin pump systems: 1-800-688-4578

*Roche Diabetes Care, Inc., the maker of Accu-Chek products, communicates with customers to provide information on advances in diagnosis and healthcare, product innovations, and special offers. Roche does not provide your personal information to any third party without your permission, except Roche affiliates and business working on our behalf (such as companies that print and send our mailings). You may always opt out of future marketing communications by calling 1-800-858-8072 or contacting us at If you wish to unsubscribe from e-mail communications, you may also click the unsubscribe link in any e-mail you receive from us