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ACCU-CHEK Compact Plus screen messages

Your ACCU-CHEK® Compact Plus blood glucose monitor displays error codes and screen messages to facilitate proper use and troubleshooting. Click any of the screen messages below to view its description, or download the ACCU-CHEK Compact Plus owner's booklet now.

If this is a medical emergency, please call your healthcare provider or 911 immediately.

  

The meter won't turn on or the display is blank.

  • Batteries are dead—insert new batteries.
  • Extreme temperatures—move the meter to room temperature.
  • Display is damaged—call the ACCU-CHEK Customer Care Center at 1-800-858-8072.
  • Meter is defective—call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

The time and date have not been set, therefore the meter cannot calculate the average for the last 7, 14 or 30 days.

The batteries are running low. If possible, continue testing until all the test strips in the test drum have been used. Then replace the batteries and the test drum.

If the battery symbol appears briefly and the display goes blank, the batteries are too low to perform any more tests. Insert 2 new batteries.

The test drum 90-day use-by period has expired. If the correct time and date were set on the meter and the drum door has not been opened since the installation of the test drum, discard the old test drum and insert a new test drum.

The meter is ready for a drop of blood to be applied.

The average blood sugar result for the last 7, 14 or 30 days is displayed with an "n" and a number. The "n" and number tell how many blood sugar results were used to calculate the average.

Blood sugar is higher than the measuring range of the system (600 mg/dL). Download the owner's booklet now and refer to Chapter 3, "Symptoms of High or Low Blood Sugar."

Blood sugar is lower than the measuring range of the system (10 mg/dL). Download the owner's booklet now and refer to Chapter 3, "Symptoms of High or Low Blood Sugar."

To make sure the display is working properly, turn off the meter, then press and hold down M to see the complete display. All the sections should be clear and should look exactly like the display as shown. If not, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

This reading may not be accurate because the test was performed outside the proper temperature range for the system, 50°F to 106°F. Results are displayed at temperatures within 41°F to 113°F.

The meter is ready to download results to a computer.

The test drum in the meter is empty. Insert a new test drum. If the message is still displayed, call the ACCU-CHEK Customer Care Center at 1-800-858-8072. A dot also appears in the test strip count window on the back of the meter.

The hypo warning is turned on and shows the level selected.

The drum door was opened and closed with a partly used test drum inside or a partly used test drum was inserted.

If there was a partly used test drum in the meter and it took longer than 2 minutes to replace the batteries, the year, date and time have to be reset. When the year, date and time are reset, the meter does not know how long the partly used test drum has been in the meter.

You should run a control test to verify that the test drum is useable. Download the owner's booklet now and refer to Chapter 2, "Why Run Control Tests?"

The beeper is turned on. Download the owner's booklet now and refer to Chapter 1, "Setting the Beeper."

The test reminder is turned on. The test reminder symbol flashes on the display and the meter beeps if the beeper is turned on.

The bar code information stored in the meter is lost. Slide and release  to turn off the meter. Open and close the drum door. Make sure a test drum is loaded in the meter.

The test strip drum does not rotate. Slide and release  to turn off the meter. Open the drum door and press the red drum release button. Make sure your test drum has 2 bar codes on it. Close the drum door. Slide and release  to turn on the meter. The drum and control bottle symbol flash.

The 90-day use-by period is no longer calculated for this test drum. Perform a control test. While using this test drum, the drum symbol continues to flash.

  • Blood was applied to the test strip too soon. Slide and release to turn off the meter and release the test strip, then turn on the meter again. Repeat the test, waiting for the flashing test strip and blood drop symbol before touching blood or control solution to the end of the test strip.
  • The test strip was bent before the test started. Repeat the test with a new test strip.
  • The measurement window is dirty. Clean the measurement window area and repeat the test. Download the owner's booklet now and refer to Chapter 5, "Cleaning Your Meter."
  • There is moisture in the meter. Slide and release to turn off the meter. Let the meter dry at room temperature.

The test strip was bent or removed during testing. Remember to slide and release  at the end of the test to turn the meter off and allow the test strip to release. Slide and release  to turn on the meter again and a new test strip advances.

The test strip is stuck in the test strip slot or the test drum does not rotate. Pull the test strip out of the meter and discard it. Then take the test drum out and reinsert it. Remember the 90-day use-by counter in the meter is no longer correct. The drum symbol flashes until you install a new test drum.

The meter was turned off and on again, but the test strip is still in the meter. Hold the meter straight up and down and let the test strip drop out, or take it out manually even if it takes a small amount of force.

The temperature is below or above the proper range for the meter, below 41°F or above 113°F. Move to an area between 50°F and 104°F, wait 30 minutes or more and repeat the test. Do not artificially heat or cool the meter.

This can be shown 3 different ways:

  • E20 and the temperature symbol together
  • E20 without the temperature symbol
  • The temperature symbol without E20

There was not enough blood applied to the test strip for the test to start. Repeat the test with a new test strip and larger drop of blood.

There is no test drum in the meter or the bar code on the drum is damaged or missing. Make sure your test drum has 2 bar codes on it. Insert a new test drum.

A meter error has occurred. Slide and release  to turn off the meter. Then slide and release  to turn on the meter again. If the error message continues, call the ACCU-CHEK Customer Care Center at 1-800-858-8072.

See how the ACCU-CHEK Combo system fits Kellie's lifestyle.

And watch other pumpers share their real-world stories at our ACCU-CHEK Combo site.

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