Connecting what counts

Important Notices

URGENT MEDICAL DEVICE CORRECTION: Accu-Chek Aviva Plus and Accu-Chek SmartView test strips

Important information on potential for open Accu-Chek^® Aviva Plus and Accu-Chek^® SmartView test strip vials in sealed cartons: Use of a test strip from a test strip vial that has opened while still in a sealed carton may potentially lead to inaccurate results (such as falsely too high results). If a vial of test strips is found to be open after unsealing a carton, discontinue use of the strips and follow all instructions in the link below.

21-001 (July 2021)

URGENT MEDICAL DEVICE REMOVAL: Accu-Chek Guide Meters

Important information on Accu-Chek Guide meters: Nine Accu-ChekGuide meters were configured incorrectly, and thus show the results in mmol/L rather than in the labeled measuring unit, mg/dL. Please check your meter to see if the display shows the appropriate measuring unit (mg/dL) and compare the serial number of your meter with the listed affected serial numbers to determine if it is impacted by this issue: 92339920445, 92339955415, 92340116052, 92340117408, 92340120006, 92340120057, 92339920116, 92339094787 & 92339744998. If your serial number is listed, discontinue use of the meter and follow instructions in the file linked below.

24-001 (May 2024)