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Why does the meter turn off unexpectedly?

Possible causes include:

  • The meter automatically turns off after 90 seconds of inactivity.
  • After completion of a test, the meter automatically turns off 15 seconds after strip removal.
  • The battery compartment or battery door is faulty or damaged.
  • The meter has been stored in extremely cold conditions (below 30°F / - 1°C). Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.
  • The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.
  • The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.