Error Messages

Jailbreak Detected (iOS Devices)

Your device is jailbroken. For security and privacy reasons, you can't use the app on this phone.

Rooted Device Detected (Android Devices)

Your device is rooted. For security and privacy reasons, you can't use the app on this phone.

Sensor Stopped Working

Please remove your used CGM sensor. Apply a new sensor and tap Pair New Sensor.

Software Error

The app may have been modified. For security and privacy reasons, please delete the app and reinstall it from the app store.

Software Error

Please close and reopen the app. If the error persists, contact customer support.