Pairing Your Sensor

You must pair your sensor to your mobile device. Otherwise, the app can't receive glucose values from your sensor.

Only pair the sensor in a secure, trusted area. This may reduce the risk of other people connecting to your sensor.

Before you start pairing your sensor, get the serial number and 6-digit PIN from the bottom label of the blue twist cap.

  • Find the 6-digit PIN of your sensor next to the word PIN.
  • Find the serial number of your sensor next to the icon.

Pairing is also possible if you have already paired a sensor and it is still currently active. When you pair a new sensor, your current sensor expires.

The numbers shown here only serve as examples.

How to Pair Your Sensor

You can start pairing a new sensor in 3 different ways:

  • If you have never paired a sensor with the app, the app will automatically display the option to pair a new sensor.
  • If your sensor expires, the app will automatically display the option to pair a new sensor.
  • If you would like to pair a new sensor manually before the current sensor expires, tap Menu > Manage CGM Sensor > Pair New Sensor.
  1. Make sure that you have turned on communication via Bluetooth wireless technology on your mobile device.
  2. Tap Pair Now if it is your first sensor. Or tap Pair New Sensor when replacing the sensor.
  3. Apply your sensor to your body. If you need help, tap View Tutorial.
  4. Tap Next.
  5. Tap Search to look for your sensor.
  6. The app displays all nearby sensors, but usually only 1 sensor will be found.
  7. Select the sensor that matches the serial number on the bottom label of the blue twist cap.
  8. Get your 6-digit PIN from the bottom label of the blue twist cap.
  9. Tap Next.
  10. A request for pairing via Bluetooth wireless technology is displayed.
  11. Enter your 6-digit PIN from the bottom label of the blue twist cap.
  12.  
    NOTE
    • Make sure you correctly enter the PIN.
    • The PIN has exactly 6 digits. Make sure you don't enter some other number (like the serial number).
    • The PIN will never be 000000 or 123456.
    • After selecting your sensor's serial number, do each step quickly. If you pause or delay, you may run out of time to enter the PIN.
  13. Tap Pair to confirm the pairing request.
  14. Tap OK.
  15.  
    NOTE

    Once inserted, the sensor must be active for a certain period before CGM values are displayed, and calibration is possible. This is called warm-up time.

  16. Your sensor is now paired with the app. After applying a new sensor, the sensor needs a 1 hour warm-up time. During this period, no glucose values are displayed in the app. Have an alternative method for testing your glucose available. The app requires calibration by the user in order to display glucose values that can be used to make therapy decisions, such as insulin dosing.

If the app doesn’t find your sensor, see section General Troubleshooting.

Save the 6-digit PIN in a secure location to prevent another person from accessing it. Also, save the 6-digit PIN in case you need to pair the sensor with a different mobile device.

If you discard the blue twist cap before the sensor has expired, make sure the 6-digit PIN is unreadable. This reduces the chance of another person pairing your sensor with their mobile device.