Accu-Chek SmartGuide App Setup

If the Accu-Chek SmartGuide app is set up, the Predict app automatically receives CGM data.

If the data transfer is successful, you arrive at the Home screen. Access areas of the app from the bottom navigation.

The Accu-Chek SmartGuide app is not installed?

Tap Go to app and you will be redirected to your app store. You can also tap the Accu-Chek SmartGuide app icon in the top right on the Home screen.

Your sensor is not paired yet?

  • Tap Go to app and the Accu-Chek SmartGuide app will open. Follow the instructions to pair your sensor.
  • The Predict app needs to have regularly updated glucose values to provide the most accurate prediction. Tap Sync now to transfer your CGM data.

The app is installed and connected, but something went wrong?

  • You must be signed in to your Accu-Chek Account.
    If you sign out, you will not receive glucose values or notifications. You use your same Accu-Chek Account sign-in credentials for accessing both the Accu-Chek SmartGuide app and the Predict app.
  • There is not enough data.
    Check that your CGM sensor and the Accu-Chek SmartGuide app are working properly. A transfer of a minimum of 1 hour of uninterrupted CGM data is required so the Predict app can provide you with your initial glucose prediction for the next 2 hours.
  • It is time to replace your sensor.
    Go back to the Accu-Chek SmartGuide app and follow the instructions to replace your sensor.
  • CGM data unavailable.
    Data not displaying in the graph on the Home screen. Go back to the Accu-Chek SmartGuide app to troubleshoot. Tap the Accu-Chek SmartGuide app icon in the top right on the Home screen.