Prerequisites for Using the App

Required Accounts

  • You need an Apple ID to download the app on iOS devices.
  • You need a Google account to download the app on Android devices.
  • You need an Accu-Chek Account to set up the app.
  • You need a personal email address to create an Accu-Chek Account.

System Requirements

You may only use the app if the following requirements are met:

  • You must use the Accu-Chek SmartGuide CGM sensor and app.
  • You must be connected to the Internet to receive the glucose predictions and app notifications.
  • The iOS version of the app requires iOS 15.3 or higher.
  • The Android version of the app requires Android 11 or higher.

Before you update your mobile device to a newer OS version, make sure that the app is compatible with the new OS version. If in doubt, check the list of compatible devices: https://tools.accu-chek.com/documents/dms/index.html. If you still need assistance, contact customer support.

It is recommended that you update your app and/or your mobile device operating system as soon as an update is made available to you.

Network Requirements

The app requires the following permissions:

  • Secure internet connection to share data with your Accu-Chek Account and the cloud of Roche Diabetes Care. Only connect your mobile device to known, trusted, and secure Wi-Fi® and mobile networks.

Browser Requirements

You need a browser to create an Accu-Chek Account and sign in to the app. If you don't have a browser already installed, you need to download it first.

This app is compatible with the following browsers on Android devices:

  • Chrome
  • FireFox
  • FireFox Focus
  • Microsoft Edge
  • Samsung Internet

This app is compatible with the Safari browser on iOS devices.