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Legal and privacy policies

Roche Diagnostics Corporation (RDC) has made and will continue to make great efforts to include accurate and up-to-date information on accu-chek.com. However, RDC makes no warranties or representations, express or implied, as to the accuracy or completeness of the information contained or referenced therein. All users agree that all access and use of accu-chek.com and any Web site linked to accu-chek.com and the content thereof is at their own risk. Neither RDC nor any other party involved in creating, producing or delivering accu-chek.com or on any Web site linked to accu-chek.com shall be liable in any manner whatsoever for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use or inability to use accu-chek.com or any Web site linked to accu-chek.com, or any errors or omissions in the content thereof.

The accu-chek.com Web site of RDC and the information contained and referenced therein are for informational purposes only. It is designed to support, not replace, an ongoing patient-physician relationship. All text, graphics and artwork appearing on accu-chek.com are the proprietary copyrighted work of RDC and are protected by United States federal and international copyright laws. Any reproduction, retransmission or other use is strictly prohibited. Request for permission to reproduce any information contained on accu-chek.com should be addressed to the Webmaster.

Privacy statement

This policy outlines accu-chek.com's steps for protecting the information you choose to share with us. Protecting your privacy is of the greatest importance to us. Be assured we will never sell, swap or rent your personal information to anyone. The information you choose to supply is used to process your warranty or provide personalized information, and to create a more useful experience. When you allow us, we may also e-mail you about additions to the site or product and health information we think you'll find valuable. At any time, you may opt out of receiving e-mails from accu-chek.com.

The following information is designed to give you additional information about your privacy rights and the use of information you provide to accu-chek.com.

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Editorial board

Information on the ACCU-CHEK Web site is not written by a medical professional. It is prepared by a professional writer, drawing upon a variety of trusted medical and scientific resources. All content is carefully reviewed by a Certified Diabetes Educator before posting.

None of this information is designed to replace your relationships with your healthcare team. It is intended to help support you in ongoing diabetes self-care.

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Children's privacy policy

Accu-chek.com takes special care to protect children under age 13. If you are under age 13 and want to use sections of this site where personal information is requested, we must receive your parent's permission via e-mail. If a child under 13 years of age wants to participate on accu-chek.com, we encourage parents to participate in his or her experience on our site. Parents have the right to review their child's information and request deletion or changes at any time.

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Types and uses of information collected from you

At accu-chek.com, we collect a variety of information in several ways.

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Personal information

Generally, you can visit our site without revealing any personal information about yourself. At times, though, we may need information about you in order to process a request, such as a warranty registration, or to provide an appropriate response, such as with the meter selection tool. You will have a choice as to whether or not to provide such data to accu-chek.com. Please be aware, however, that if you elect not to provide that information, you may not be able to use some of the features on the site.

If you choose to provide us with personal information, we will use such information in strict adherence to the terms of this policy. If you ask us to not use this information as a basis for further contact with you, we will respect your request.

Several places on our site require personal information if you choose to use them, such as the warranty tool and the meter selection tool. At these places, we ask you to give us contact information (name, address, telephone number, e-mail address), and demographic information (like birth date, gender or information on your diabetes care program).

We may use contact information to send you information about our company, such as new products, special offers or diabetes information, or to contact you regarding your warranty. As stated below, you may opt out of being contacted in the future and receiving information of this sort. We may use unique identifiers to verify your identity, for use in our record system, and for marketing purposes. We may use demographic and profile data to tailor your experience at our site. This data allows us to show you content that we think you might be interested in and to display content according to your preferences. We may perform statistical analyses of your behaviors and characteristics in order to measure interest in and use of the various areas of the site.

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Information from your computer

Our site recognizes information about your computer, such as the browser, operating system, IP address, and the home server from which you access the Internet. We keep track of the domains from which people visit our site. Your IP address is used to help identify you, gather broad demographic data, identify trends and statistics, help diagnose problems with our server, and administer our Web site. We may use your IP address information when compiling and reporting aggregate information about our Web site. We normally do not link IP addresses to any personally-identifiable information; however, we may disclose visitor information when subpoenaed, for government investigations, and when we otherwise believe in good faith that the law requires it.

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Cookies

Accu-chek.com uses cookies to enhance the user experience within our site as well as to maintain access security. These cookies will not damage your computer's hardware, files or software in any way.

Most browsers today allow users to set cookie preferences to accept all cookies, warn users before accepting cookies, or always reject cookies set by Web servers if a user prefers. Furthermore, browsers such as Internet Explorer® and Firefox® allow users to cleanse existing cookies from their hard drives.

When you visit our Web site, accu-chek.com assigns a unique visitor ID to a cookie file stored on your computer. This code is generated at random to enable us to "remember" you the next time you visit. This technique enables us to better serve you by providing content that is tailored to your specific interests and needs, and to facilitate quicker and easier log-in for you by remembering your password. Cookie information is neither connected to external data sources nor passed on to any outside party that is not connected with accu-chek.com.

While cookies allow an enhanced user experience, they are not necessary to use our site - except where strict security access controls are in place. Access to our site will not be interrupted if users choose not to accept cookies, but certain features may not be available.

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Advertising policy

Accu-chek.com does not host or receive funding from advertising. From time to time, we may offer content provided through partnerships with other companies.

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Third parties to whom information may be disclosed

None of the information you provide on accu-chek.com will ever be sold, swapped or rented for commercial purposes. Additionally, any third parties, such as data processing and Web development companies, to whom information is disclosed agree to abide by the terms of this Privacy Policy as it pertains to the use of your information.

This site contains links to other Web sites. We are not responsible for the privacy practices or the content of these other sites. You should check the privacy policies of these other Web sites when providing personally identifiable information.

We use third-party advertising companies to place ads on other Web sites. These companies may use information (not including personally-identifiable information such as your name, address, e-mail address or telephone number) about your visits to this and other Web sites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you. We DO NOT share any information, which may be used to personally identify you (things like your name, e-mail address, telephone number, etc.) with these nor any other companies, except as detailed in this policy. If you would like more information about this practice and your choices to opt out of having this information used by these companies, click here.

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Ability and means to access personal information for reviewing, editing and/or removing

You may, at any time, review, edit and/or remove any information we have stored on you by contacting accu-chek.com through e-mail. We will comply promptly with any request to review, edit or remove information.

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Always the ability to opt out

At any time, you may choose to opt out of further e-mail communication with accu-chek.com by using the automated Global Opt Out function or by e-mailing us. All requests for removal will be handled expeditiously and without question.

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Contacting us

If you have any questions about this privacy policy or the practices of this site, please contact us.

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Intellectual property

ACCU-CHEK, ACCU-CHEK ACTIVE, ACCU-CHEK ADVANTAGE, ADVANTAGE, ACCU-CHEK AVIVA, CAMIT, ACCU-CHEK AVIVA COMBO, COMFORT CURVE, ACCU-CHEK COMBO, COMBO, ACCU-CHEK COMPACT, ACCU-CHEK COMPASS, COMPLETING THE CIRCLE OF CARE, DIABETES ASSISTANT, FASTCLIX, ACCU-CHEK INNER CIRCLE, ACCU-CHEK LINK ASSIST, ACCU-CHEK MULTICLIX, ACCU-CHEK NANO, ACCU-CHEK NANO SMARTVIEW, PUMP THERAPY MADE FOR YOU, RAPID, ACCU-CHEK SMART PIX, ACCU-CHEK SMARTVIEW, SOFTCLIX, ACCU-CHEK SPIRIT, ACCU-CHEK TESTING IN PAIRS, ACCU-CHEK TENDER, THE ONE WITH THE DRUM, ULTRAFLEX, VOICEMATE and ACCU-CHEK 360° are trademarks of Roche.

All other product names and trademarks are the property of their respective owners.

The accu-chek.com Web site is owned, maintained and funded by Roche Diagnostics Corporation.

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