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Remote assistance

It's easy to connect to ACCU-CHEK remote assistance. Please note that this service should only be used when on a call with
ACCU-CHEK® Customer Care Software Support.

  1. If you haven't already, call 1-800-628-3346 to talk with an
    ACCU-CHEK Customer Care representative.
  2. Click the Download Now button below to start a session.
  3. Select Run when prompted.

    If Run is not an option, save the file to your hard drive (some browsers may do this automatically). If the file does not run automatically, browse your Downloads folder or search your drive to find the file named "ACCU-CHEK_Remote.exe". Double-click the file to activate your session.
  4. The system will provide an ID and password to share with your
    ACCU-CHEK Customer Care representative.

 


Diabetes Heroes

These Diabetes Heroes have many ways of getting the word out. See how they do it.

FAQs, how-to videos, downloads and more!

Visit our new customer support site for instant answers to your questions.