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Virtual diabetes care: What to know about the new normal

As the COVID-19 pandemic continues, people around the world are making adjustments to many aspects of everyday life to stay safe. For people with diabetes, this means finding new ways to maintain the personalized care routine that helps keep their blood glucose in control. One solution that has emerged with a roar is telemedicine technology.

One-on-one digital services such as app-based tracking and personalized coaching to guide compliance and goal achievement have grown in popularity and use. mySugr, a digital diabetes support platform accredited by the American Association of Diabetes Educators, for example, has registered over 2 million users worldwide.

Healthcare professionals are also rapidly transitioning to remote patient visits. Virtual consults enable efficient use of time and resources, which are especially stretched during this pandemic. They also save patients time and money.

Here are some ideas to help you navigate this new normal of virtual healthcare:

  1. Prepare for your virtual appointment. You want to be sure you make the most of your time with your healthcare provider team during virtual appointments. As you would for an in-person consultation, make a list in advance of questions or issues you want to report or discuss. It is also a good idea to feel comfortable with the technology you’re going to use for your appointment. If you’re using a platform new to you, be sure you’re satisfied with the volume and the video functions. These steps will help ensure you can give the discussion your full attention, get your questions answered, and avoid being distracted by technical issues.
  2. Give your healthcare provider easy access to the data generated by your diabetes devices like insulin pumps, glucose meters, and CGMs. It can make a big difference in the efficiency and experience of your virtual appointment. We’re now offering free, unlimited access to mySugr Pro. With this app, users gain access to detailed reports that can be shared remotely with healthcare providers via email including real-time blood glucose data, insulin units, estimated HbA1c and more.

    You can download the mySugr app on the App Store and Google Play Store. The Pro features can be unlocked for free with code 2020-2020-2020 at our code redemption page. The offer is valid until September 30, 2020.
  3. Pick a quiet, private place to have your virtual appointment. The last thing you want is to have a hard time hearing your doctor or other member of the healthcare team with whom you’re consulting. If you’re using a cell phone, be sure you are in a place with good reception. You’ll want privacy so you don’t have to whisper or hold back from discussing an important health issue.
  4. Skip the trip to get your testing supplies. If you’re staying home, there are various ways to get your testing supplies delivered. For example, many companies are now offering free delivery of diabetes testing supplies. Some local pharmacies are as well. You can ask your healthcare provider to make a recommendation or check with the manufacturer of the brands you’re currently using. On, we are offering free shipping on any order. No prescription is required.
  5. Emergencies are still emergencies. You should take the same action for a serious health emergency now as you did before COVID-19.

“Every person at our company is touched by diabetes in some way and understands that it is more important than ever for people with diabetes to feel connected to their healthcare team,” said Matt Logan, Vice President of Marketing, Roche Diabetes Care, US. “On-demand care, coaching and support services are increasingly just a click away, and technology solutions that enable data sharing result in positive consult experiences, whether virtual or in-person.”