Our response to COVID-19

As the COVID-19 pandemic continues to evolve, we know there is concern about health risks and safety. For 40 years, Roche Diabetes Care has been dedicated to supporting people with diabetes and their healthcare providers. We want you to know we are here for you now, too. With that in mind, I want to share the actions we have taken to ensure the diabetes community has the services and support it needs throughout this unsettling time.

Assuring the safety and uninterrupted production of Accu-Chek products

Our manufacturing network has robust business continuity plans for dealing with the impact of a potential health crisis, as we know people living with diabetes are counting on us for their Accu-Chek diabetes management supplies. At this point, we are not currently experiencing supply issues related to the global COVID-19 pandemic. A rapid surge in product demand may result in a brief and temporary delay. Please be assured we are closely monitoring and responding to the evolving situation.

Providing easy access to important testing supplies, especially for those staying home

During this period of uncertainty, we are offering an easy way for people with diabetes to get essential diabetes testing supplies. Accu-Chek glucose meters, test strips, lancing devices and lancets are available online with free home delivery on orders over $20 with code SHIP20 at checkout.³. No prescription is required.

Accu-Chek products are also available online at most major pharmacy retail websites.

Providing access to the mySugr PRO app to help people with diabetes stay connected with their healthcare providers.

As many healthcare providers are relying on virtual care, we are pleased to offer free access to the mySugr PRO app when linked with your Accu-Chek Guide Me or Accu-Chek Guide meter, which helps improve the experience of remote appointments. With mySugr PRO, users gain access to detailed reports that can be shared with their healthcare team via email, including real-time blood glucose data, insulin units, estimated HbA1c and more.

You can continue using the mySugr PRO app for free simply by connecting your Accu-Chek Guide Me or Accu-Chek Guide meter with your smartphone and importing values into the app. In order to keep mySugr PRO for free, you will need to do this at least once every 30 days or you will be switched back to the Basic version of the app.¹

The mySugr app can be downloaded on the App Store and Google Play Store. To learn more about connecting your Accu-Chek meter to the app, please watch our how-to videos for the Accu-Chek Guide Me and Accu-Chek Guide meters.

Caring for the health and safety of our teams and communities in which we operate

We are fully dedicated to the continued health and wellness of our employees around the world. Toward that end, we are following the guidance of experts and local governments, and supporting the safety of our staff members whether working on the production floor or from home. These measures help safeguard the wellbeing of all our employees, their families and their communities.

Essential COVID-19 information is also available from organizations including the Centers for Disease Control (CDC) and the American Diabetes Association (ADA). We will be offering supportive information from sources such as Beyond Type 2 to help people with diabetes maintain their personalized daily management.²

I can honestly say that I have never been prouder to be part of the Roche family. Our colleagues in other parts of the company are working around the clock to increase availability of COVID-19 tests, and we in Diabetes Care remain steadfast in our commitment to you as we get through this unsettling time together.

Sincerely,

Matt Jewett US Senior Vice President and General Manager, Roche Diabetes Care