Our response to COVID-19
Roche Diabetes Care is closely monitoring the COVID-19 outbreak and responding by following the science, listening to the experts, and remaining steadfast in our commitment to helping people with diabetes experience true relief. Our priorities during this time are to ensure uninterrupted supply of Accu-Chek® products and services so people with diabetes maintain their personalized care routine, support our customers, and foster the health and safety of our employees and communities.
On this page, you’ll find essential information about our response to COVID-19, answers to frequently asked questions as well as resources for support.
As the COVID-19 pandemic continues to evolve, we know there is concern about health risks and safety. For 40 years, Roche Diabetes Care has been dedicated to supporting people with diabetes and their healthcare providers. We want you to know we are here for you now, too. With that in mind, I want to share the actions we have taken to ensure the diabetes community has the services and support it needs throughout this unsettling time.
Assuring the safety and uninterrupted production of Accu-Chek products
Our manufacturing network has robust business continuity plans for dealing with the impact of a potential health crisis, as we know people living with diabetes are counting on us for their Accu-Chek diabetes management supplies. At this point, we are not currently experiencing supply issues related to the global COVID-19 pandemic. A rapid surge in product demand may result in a brief and temporary delay. Please be assured we are closely monitoring and responding to the evolving situation.
Providing easy access to important testing supplies, especially for those staying home
During this period of uncertainty, we are offering an easy way for people with diabetes to get essential diabetes testing supplies. Accu-Chek glucose meters, test strips, lancing devices and lancets are available online with free home delivery. No prescription is required.
Accu-Chek products are also available online at most major pharmacy retail websites.
Providing access to the mySugr PRO app to help people with diabetes stay connected with their healthcare providers.
As many healthcare providers are relying on virtual care, we are pleased to offer free access to the mySugr PRO app when linked with your Accu-Chek Guide Me or Accu-Chek Guide meter, which helps improve the experience of remote appointments. With mySugr PRO, users gain access to detailed reports that can be shared with their healthcare team via email, including real-time blood glucose data, insulin units, estimated HbA1c and more.
You can continue using the mySugr PRO app for free simply by connecting your Accu-Chek Guide Me or Accu-Chek Guide meter with your smartphone and importing values into the app. In order to keep mySugr PRO for free, you will need to do this at least once every 30 days or you will be switched back to the Basic version of the app.1
The mySugr app can be downloaded on the App Store and Google Play Store. To learn more about connecting your Accu-Chek meter to the app, please watch our how-to videos for the Accu-Chek Guide Me and Accu-Chek Guide meters.
Caring for the health and safety of our teams and communities in which we operate
We are fully dedicated to the continued health and wellness of our employees around the world. Toward that end, we are following the guidance of experts and local governments, and supporting the safety of our staff members whether working on the production floor or from home. These measures help safeguard the wellbeing of all our employees, their families and their communities.
Essential COVID-19 information is also available from organizations including the Centers for Disease Control (CDC) and the American Diabetes Association (ADA). We will be offering supportive information from sources such as Beyond Type 2 to help people with diabetes maintain their personalized daily management.2
I can honestly say that I have never been prouder to be part of the Roche family. Our colleagues in other parts of the company are working around the clock to increase availability of COVID-19 tests, and we in Diabetes Care remain steadfast in our commitment to you as we get through this unsettling time together.
Frequently Asked Questions
Please see answers to the most commonly asked questions about diabetes and COVID-19 and Accu-Chek supplies and services.
Are supplies of Accu-Chek meters and test strips impacted during this time?
We do not expect Accu-Chek product disruptions related to the COVID-19 pandemic. Our manufacturing network has robust business continuity plans for dealing with the impact of a potential health crisis. Please be assured we are closely monitoring and responding to the evolving situation.
Are all the mySugr apps up and running?
All mySugr coaches are available, as always. Furthermore, we are providing free access to the mySugr PRO app when linked with your Accu-Chek Guide Me or Accu-Chek Guide meter to ease the burden of daily diabetes care during the COVID-19 crisis.1 To learn more about connecting your Accu-Chek meter to the app, please watch our how-to videos for the Accu-Chek Guide Me and Accu-Chek Guide meters.
Also, check out Coaches Corner - short conversations with mySugr Coaches to offer connection, support and education.
I am concerned about paying the costs for my supplies in this time of economic hardship. What should I do?
We understand. Please do not try to save money by neglecting or skipping any of your diabetes self-care. Blood sugar control is paramount now.
The Accu-Chek subscription allows people with diabetes to receive Accu-Chek test strips on a monthly basis with free shipping.
Free home delivery of essential diabetes testing supplies including Accu-Chek glucose monitors, test strips, lancing devices and lancets is also available. No prescription is required.
I'm staying home now and have postponed going to the pharmacy. How can I get my supplies?
During this period of uncertainty, free home delivery of Accu-Chek supplies is available. No prescription is required.
Accu-Chek products are also available via most retailers websites.
Important Contact Information
Accu-Chek Customer Care representatives are available from 8 am-8 pm ET, Monday-Friday for email, chats or calls.
- Blood glucose testing products: 1-800-858-8072
- Data management tools and software: 1-800-628-3346
- Healthcare professionals: 1-800-628-3346
- Insulin pump systems: 1-800-688-4578
- Online purchases and subscriptions: 1-800-816-4373
1Accu-Chek users must register at least one blood sugar test per 30 days with their connected meter in order to retain free status in the mySugr PRO app. Void where prohibited by law.
2Roche Diabetes Care is a Founding Partner of Beyond Type 2