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Frequently Asked Questions

Meter care and batteries

Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.

Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.

Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

Browse your meter's Screen Messages or download the Owner's Booklet on the meter support page.

Visit the video page to watch the Setting Time and Date video.

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change.

To change the time:

  1. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode.
  2. Press and hold the On/Off button again until "set-up" appears in the display.
  3. Press and release the arrows to decrease or increase the hour.
  4. Press and release the On/Off button to set the hour. The minutes flash.
  5. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing.
  6. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.

The meter uses one 3-volt lithium coin cell battery (type CR 2032) found in many stores.

Test strips, coding and control tests

This meter uses Accu-Chek Aviva Plus test strips.

Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.

The Accu-Chek Aviva black meter does not need to be coded. If you have an Accu-Chek Aviva silver meter, once you've inserted a black code key, you never have to change it again. If you do not have a black code key, please contact Accu-Chek Customer Care.

A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results.

Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood.

Run a control test:

  • Before using your meter for the first time
  • When you open a new vial of test strips
  • If you leave the cap off the vial of test strips
  • If you drop the meter
  • Whenever your result does not agree with the way you feel
  • Whenever you want to check the way you are performing your blood sugar checks
  • If you have repeated a test, and the blood sugar result is still lower or higher than expected
  • When you want to check the performance of the meter or test strips

Checking blood sugar

It's a small sample—just 0.6 microliter.

There are a few ways you can improve blood flow and make blood sugar checks easier:

  • Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
  • Let your arm hang down at your side to increase blood flow to the fingertips.
  • Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds.
  • Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.

You can count on quick, 5-second results.

Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.

The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.

Yes. In addition to the fingertip, this Accu-Chek meter can be used with blood samples from the palm, forearm or upper arm.1

1Talk with your healthcare professional before deciding if alternate site testing is right for you.

Your Accu-Chek lancing device has a special clear or gray plastic cap designed for testing on other areas of the body.1 Note: Do not use the clear or gray cap when testing at the fingertip.

Follow the steps for fingertip testing, with a few differences:

  • Use the clear or gray cap.
  • You may need a deeper setting. Try 3 for palm testing. (This is a suggested setting; yours may differ.)
  • Press the opening of the clear or gray cap firmly against a fleshy area of the palm. Press the lancing device up and down in a slow pumping motion to assist the flow of blood.
  • Keep steady pressure on the area, then press and release the plunger. Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood. Continue to press the cap against the site for a few seconds to allow blood to come to the surface.
  • When you have enough blood, apply it to the test strip. The measurement starts automatically.
1Talk with your healthcare professional before deciding if alternate site testing is right for you.

Special features

With the Accu-Chek Aviva black meter, marking results with a pre-meal or post-meal marker can provide more information about how food affects your blood sugar, to aid in managing your numbers. You can also use a general marker to identify a non-fingertip test or post-exercise result. When you review the results in the meter's memory, these markers can help you remember what was different about the result.

To use a marker:

  1. When you perform a test you want to mark, do not remove the test strip.
  2. Press and release the right arrow key to toggle through the marker options. When you mark a pre-meal result, you can opt for a post-meal test reminder. The meter can beep 1 or 2 hours after you test to remind you—choose your preference in the set-up mode.
  3. When the marker you want to use appears, remove the test strip from the meter. Refer to your Owner's Booklet for more details.

You can set up to 4 test reminders per day. At the set reminder time, the meter will beep every 2 minutes, up to 3 times per reminder. The meter will not beep if the meter is on at the reminder time, or if a test has been run within 30 minutes of the reminder time.

Simply go into setup mode and turn the beeper off.

The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system.

General questions

Roche goes above and beyond to deliver safe, accurate and dependable products.

  • For every lot of Accu-Chek test strips, containing millions of strips, at least one out of every 128 vials is tested for consistency of performance
  • Vials representative of the entire lot are tested a second time, with blood at a variety of glucose levels, to reflect a real-world environment
  • To ensure all strips we release to the market meet our high quality standards, investigation and additional testing are performed should a test strip show a reading outside specific ranges

Find out more on our Meter Accuracy page.

Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details.

1Coverage may vary based on your condition and other factors.

Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result.

If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result:

  • If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result.
  • If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.

Accu-Chek Aviva meter

Item Description

Receive accurate blood glucose results quickly and easily. The easy-to-handle strip fills quickly at any point along the tip with only a tiny drop, and more than 150 system integrity checks help detect and prevent unreliable results.

Product Manuals

DISPLAY

Large LCD

RESULTS

5 seconds

SIZE

3.7" x 2.1" x 0.8"

BATTERY TYPE

1 CR2032 lithium coin cell

TEST STRIP

Accu-Chek Aviva Plus

LANCING DEVICE

Accu-Chek Softclix

Benefits and features
  • Easy-to-handle, quick-fill test strip makes sampling easier
  • No coding—for fewer steps in testing
  • Uses Accu-Chek Aviva Plus test strips, which offer advanced accuracy
  • Includes the Accu-Chek Softclix lancing device—uses the same technology as the Accu-Chek FastClix device, which has been proven least painful1
  • Use with multiple test sites on the body2
  • Before- and after-meal markers help you see how food affects your blood sugar, plus 4 customizable test reminders
  • Compatible with Accu-Chek data management tools
Additional specifications
Display:

LCD

Sample size:

0.6 microliter

Test time:

5 seconds

Power supply:

1 3-volt lithium coin-cell battery (CR2032)

Battery life:

Approximately 1,000 tests

Memory capacity:

500 blood glucose results plus 20 control tests

Test averages:

7, 14, 30, 90 days

Dimensions:

3.7" x 2.1" x 0.8"

Weight:

Approximately 2.1 oz with battery

Data transfer:

Infrared (IR) window

Additional features:

Auto power on when test strip inserted; Auto power off after 2 minutes

1Ranked first most often versus leading competitors. Data on file.
2Talk with your healthcare professional before deciding if alternate site testing is right for you.