Frequently Asked Questions
Meter care and batteries
Seek medical attention immediately. Prompt action is critical. Don’t wait for symptoms to develop. Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death.
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
Browse your meter's Screen Messages or download the Owner's Booklet on the meter support page.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to your time zone.
To change the time:
- With the meter off, press S to enter the set mode. When the beeper symbol is displayed with your current selection flashing, press S twice to reach the year with the last two numbers of the year flashing. Press M to change the year. Press S to set your selection.
- The 12-hour or 24-hour time format appears. Press M to change the time format. Press S to set your selection.
- The hour flashes. Press M to change the hour. If you select the 12-hour time format, continue to press M to select a.m. or p.m. Press S to set your selection.
- Repeat this process until the minutes, month and day are set.
- Once you set the correct time and date, press the test (on/off) button to turn the meter off.
Your batteries should last for approximately 1,000 tests.
The meter uses 2 standard AAA batteries.
When the batteries are changed, no memory is lost. Time and date will also be retained if the batteries are replaced within 2 minutes.
You may use rechargeable batteries. However, rechargeable batteries normally provide slightly lower power, so they may not provide as many tests per charge, and you may not be guaranteed a full 50 tests remaining when the battery icon appears.
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
Test strips, coding and control tests
With the meter off, place your thumb or finger under the ridge just to the right of the test strip slot. Press upward to open the drum door. Be sure to lift up on the door to open it. Do not push the door in, as this can make it more difficult to open.
Visit the video page to watch the Inserting the Test Strip Drum video.
On the back of the blood glucose meter, you'll see a small window with a number showing through. This number indicates how many unused strips are left in the test drum. When the test drum is empty, a dot will show through the window. This is your signal to discard the test drum and insert a new drum.
Other ways to see how many test strips are left in the drum:
- After completing a blood sugar check, while the meter is still on and the strip is still sticking out of the meter, press and hold the test (on/off) button for several seconds. The number of strips remaining in the drum will be shown on the meter display. When the button is released, the meter will turn off.
- Or, while in the memory mode, press and hold the test (on/off) button for several seconds. The meter display will show the number of strips remaining. When the button is released, the meter will turn off.
You cannot reinsert an unused strip. You must discard any strip that has been removed from the test drum.
The Accu-Chek Compact Plus system is compatible with Accu-Chek Compact Plus test strip drums.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results.
Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood.
Run a control test:
- Before using your meter for the first time
- When you open a new vial of test strips
- If you leave the cap off the vial of test strips
- If you drop the meter
- Whenever your result does not agree with the way you feel
- Whenever you want to check the way you are performing your blood sugar checks
- If you have repeated a test, and the blood sugar result is still lower or higher than expected
- When you want to check the performance of the meter or test strips
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
The system will not automatically detect control solution. You must manually flag the measurement when you run a control test.
Accu-Chek Compact Plus test strip drums use Accu-Chek Compact Plus clear control solution.
There's no need to code the meter, so you have fewer steps in testing.
The drum of 17 preloaded test strips eliminates struggling with containers and test strips each time. The system sets a new standard in convenience by:
- Advancing and ejecting diabetes test strips automatically, eliminating the need to handle individual test strips
- Integrating diabetes test strips into a load-and-go drum, so you don't need to carry a separate container
Visit the video page to watch the Inserting the Test Strip Drum video.
The bright, easy-to-read display on the latest Accu-Chek Compact Plus system uses OLED technology, instead of a back-lit screen. The numbers and symbols are self-illuminated in bold color, making them easier to read, even in low light.
Yes. The second step in the setup mode allows you to adjust the brightness by pressing the S button. Choose 1 of 3 brightness levels with the M button.
While direct sunlight may make the OLED display difficult to read, you can shade the display with your hand to see your results.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details.
1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result.
If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result:
- If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result.
- If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Checking blood sugar
Yes. You have 25 seconds to reapply a blood sample. To ensure an adequate sample is applied the first time, hold the finger to the black notch on the test strip until the hourglass appears in the display, indicating an adequate sample has been applied.
There are a few ways you can improve blood flow and make blood sugar checks easier:
- Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
- Let your arm hang down at your side to increase blood flow to the fingertips.
- Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds.
- Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
You can count on quick, 5-second results.
It's up to you. You can check blood sugar with the detachable Accu-Chek Softclix Plus lancing device either attached to or detached from the meter.
Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.
Visit the video page and watch the Checking Blood Sugar video.
Yes. In addition to the fingertip, the Accu-Chek Compact Plus system can be used with blood samples from the palm, forearm, upper arm, thigh or calf.1
1Talk with your healthcare professional before deciding if alternate site testing is right for you.
Your Accu-Chek lancing device has a special clear or gray plastic cap designed for testing on other areas of the body.1 Note: Do not use the clear or gray cap when testing at the fingertip.
Follow the steps for fingertip testing, with a few differences:
- Use the clear or gray cap.
- You may need a deeper setting. Try 3 for palm testing or 5-1/2 for forearm or upper arm testing. (These are suggested settings; yours may differ.)
- Press the opening of the clear or gray cap firmly against a fleshy area of the non-fingertip site. Press the lancing device up and down in a slow pumping motion to assist the flow of blood.
- Keep steady pressure on the area, then press and release the plunger. Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood. Continue to press the cap against the site for a few seconds to allow blood to come to the surface.
- When you have enough blood, apply it to the test strip. The measurement starts automatically.