Frequently Asked Questions
Meter care and batteries
Seek medical attention immediately. Prompt action is critical. Don’t wait for symptoms to develop. Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death.
The meter uses 3 standard AAA batteries, preferably alkaline. Rechargeable batteries can also be used.
No. All test results, diary information, and settings are saved in the meter memory when the batteries are replaced.
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
Under normal use conditions, expected battery life for a stand-alone meter is approximately 6 months or 500 blood glucose tests, whichever comes first. Rechargeable batteries may be used, but they may result in reduced battery life.
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
The meter's full-color display provides instructions for dealing with most challenges you might come across. You can also download the Owner's Booklet for your meter.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change.
To change the time:
- From the main menu, select Settings and press the enter key.
- Select Time/Date and press the enter key.
- Select the Time entry field and press the enter key.
- Set the Hour and press the enter key.
- Set the Minutes and press the enter key.
- If Time Format is 12 hr, select am or pm and press the enter key.
- To save the changes and return to the Settings Menu screen, select Save.
Changing the date is a similar process. Simply select the Date entry field in step 3 and set the day, month and year.
Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.
Insulin calculation and special features
It's important to work with your healthcare provider to determine your specific settings. If your doctor or educator has not already set up the meter for you, reach out to them to set the meter up properly.
Visit the video page to see how—watch 3 Simple Steps and other videos.
You can get insulin bolus advice in just 3 simple steps:
- Test blood sugar
- Enter carbs to be eaten
- Confirm advice and deliver the insulin bolus
You can also download a Quick Start Guide and 3 Simple Steps to Bolus Advice for step-by-step instructions.
You can set up to 8 alarm clock reminders per day—for tests, injections or other events—as well as automatic reminders after high or low blood glucose results, or after certain meals. You can also set reminders for appointments on specific days. At the scheduled time, the meter turns on and displays the reminder, along with a sound or vibration, if a test strip has not been inserted. If the meter is already on and no blood glucose test has been performed, the reminder is displayed when the meter powers down.
Yes. You can set the meter to sound or vibrate mode within the meter settings.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system.
Test strips, coding and control tests
This meter uses Accu-Chek Aviva Plus test strips.
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results.
Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood.
Run a control test:
- Before using your meter for the first time
- When you open a new vial of test strips
- If you leave the cap off the vial of test strips
- If you drop the meter
- Whenever your result does not agree with the way you feel
- Whenever you want to verify the way you are performing your blood sugar checks
- If you have repeated a test, and the blood sugar result is still lower or higher than expected
- When you want to check the performance of the meter or test strips
Your meter uses Level 1 and Level 2 control solutions to check the meter's accuracy when blood glucose is low (Level 1) and high (Level 2). Some people just test the Level 1 control, but you can also test a Level 2 control. The meter will ask you to input the control level after you've run the test, so it can compare the results to the acceptable range.
The meter comes precoded with a black code key that remains in place for the life of the meter. There's no need to manually code the meter.
Checking blood sugar
There are a few ways you can improve blood flow and make blood sugar checks easier:
- Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
- Let your arm hang down at your side to increase blood flow to the fingertips.
- Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds.
- Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.
It's a small sample—just 0.6 microliter.
The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
Roche goes above and beyond to deliver safe, accurate and dependable products.
- For every lot of Accu-Chek test strips, containing millions of strips, at least one out of every 128 vials is tested for consistency of performance
- Vials representative of the entire lot are tested a second time, with blood at a variety of glucose levels, to reflect a real-world environment
- To ensure all strips we release to the market meet our high quality standards, investigation and additional testing are performed should a test strip show a reading outside specific ranges
Find out more on our Meter Accuracy page.
At this time, the Accu-Chek Aviva Expert meter is not available for people whose prescriptions are covered by a government program, such as Medicare or Medicaid. Rest assured, however, that other Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Find out more about Medicare Part B coverage changes.
1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result.
If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result:
- If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result.
- If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.