Frequently Asked Questions
Meter care and batteries
Seek medical attention immediately. Prompt action is critical. Don’t wait for symptoms to develop. Battery ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death.
Download the Owner's Booklet for your meter.
Visit the video page to watch the Setting Up and Using the Accu-Chek Aviva Connect Meter video.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
Roche goes above and beyond to deliver safe, accurate and dependable products.
- For every lot of Accu-Chek test strips, containing millions of strips, at least one out of every 128 vials is tested for consistency of performance
- Vials representative of the entire lot are tested a second time, with blood at a variety of glucose levels, to reflect a real-world environment
- To ensure all strips we release to the market meet our high quality standards, investigation and additional testing are performed should a test strip show a reading outside specific ranges
Find out more on our Meter Accuracy page.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details.
1Coverage may vary based on your condition and other factors.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result.
If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result:
- If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result.
- If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
You'll find step-by-step how-to videos in the Support section.
Test strips, coding and control tests
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
There's no need to code the meter, so you have fewer steps in testing.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results.
Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood.
Run a control test:
- Before using your meter for the first time
- When you open a new vial of test strips
- If you leave the cap off the vial of test strips
- If you drop the meter
- Whenever your result does not agree with the way you feel
- Whenever you want to check the way you are performing your blood sugar checks
- If you have repeated a test, and the blood sugar result is still lower or higher than expected
- When you want to check the performance of the meter or test strips
This meter uses Accu-Chek Aviva Plus test strips.
Checking blood sugar
It's a small sample—just 0.6 microliter.
There are a few ways you can improve blood flow and make blood sugar checks easier:
- Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
- Let your arm hang down at your side to increase blood flow to the fingertips.
- Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds.
- Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
You can count on quick, 5-second results.
Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.
The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system.