Sorry, you need to enable JavaScript to visit this website.

Frequently Asked Questions

Sharing information

Visit Accu-Chek Assist: Start My Meter for step-by-step instructions on getting the app, pairing your device to the app, texting results and using the online portal. You can also view how-to videos in the Support section.

Whenever you're signed into the Accu-Chek Connect online portal, you can click the question mark icon in the upper right side for detailed instructions and answers to frequently asked questions. 

You determine what types of information your healthcare team can access over the portal. We recommend letting your providers see everything you can see, so they can draw insights from all available information. Being able to review your blood glucose test results along with insulin, carb and other information can help provide context around patterns in your blood sugar.

Once your healthcare provider creates a free professional account, you can look up their office account name and send an invitation to connect online.

Test strips, coding and control tests

The Accu-Chek Guide meter and test strips can be used, or the Accu-Chek Aviva Connect meter with Accu-Chek Aviva Plus test strips.

Checking blood sugar

Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.

Getting started

Only the Accu-Chek Guide and Accu-Chek Aviva Connect meters currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.

Visit Accu-Chek Assist: Start My Meter for step-by-step instructions on getting the app, pairing your device to the app, texting results and using the online portal. You can also view how-to videos in the Support section.

The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the wireless meter, the app must be installed on a compatible device. See if your device is compatible.

While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.

Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional.

You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.

General questions

Wireless Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.

Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 

Insulin calculation and special features

The Accu-Chek Bolus Advisor is a prescription insulin calculator built into the Accu-Chek Connect app. The system must be configured by a healthcare professional to include the user's insulin-to-carbohydrate ratio, blood glucose target ranges and insulin sensitivity factor. Once set up, the advisor provides personalized dosing advice based on the user's current blood glucose level, carbs about to be consumed and any active insulin already in the body.

See how easy it is to receive insulin dosing advice using the bolus advisor.1

Visit the video page to watch step-by-step instructions for calculating insulin.

1The Bolus Advisor feature requires setup and activation by a healthcare professional.

Accu-Chek Connect system

Accu-Chek Connect & Accu-Chek Guide Systems
Item Description

The Accu-Chek Connect system connects your wireless meter to a smartphone app and online portal that work together to help you log, view and share data without ever writing in a logbook. Whatever you choose, now you have the tools to see the big picture.

Product Manuals

WIRELESS TECHNOLOGY

<em>Bluetooth</em><sup>®</sup>

METER

Accu-Chek Guide, Accu-Chek Aviva Connect

TEST STRIP

Accu-Chek Guide, Accu-Chek Aviva Plus

LANCING DEVICE

Accu-Chek FastClix

SMARTPHONE COMPATIBILITY

Apple and Android

Benefits and features
  • Wireless meter transmits blood sugar results to the free Accu-Chek Connect app on your smartphone using Bluetooth® technology―track results without logging
  • Auto-generate texts with blood glucose results—share new results with a parent or caregiver
  • Use the Accu-Chek Bolus Advisor to calculate precise insulin doses, once activated by your doctor1
  • Store and access information securely via an Accu-Chek Connect online portal account
  • Pair with Apple, Samsung, LG and other devices—see if your device is supported
  • Option to provide data to your healthcare team, so meter data doesn't need to be downloaded during office visits
1Barnard K, Parkin C, Young A, Ashraf M. Use of an automated bolus calculator reduces fear of hypoglycemia and improves confidence in dosage accuracy in patients with type 1 diabetes mellitus treated with multiple daily insulin injections. J Diabetes Sci Technol. 2012;6(1):144-149.
The Bluetooth® word mark and logo are registered trademarks and are owned by the Bluetooth SIG, Inc. The Apple logo is a registered trademark, and App Store is a service mark, of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google, Inc. 
METERS

Accu-Chek Guide, Accu-Chek Aviva Connect

WIRELESS TECHNOLOGY

<em>Bluetooth</em><sup>®</sup>

TEST STRIPS

Accu-Chek Guide, Accu-Chek Aviva Plus

LANCING DEVICE

Accu-Chek FastClix

Benefits and features
  • Wireless meter transmits blood sugar results to the free Accu-Chek Connect app on your smartphone using Bluetooth® technology—automatically track results without logging
  • Auto-generate texts with results to caregivers, receive bolus advice and more, when connected to the Accu-Chek Connect app1
  • Pair with Apple, Samsung, LG and other devices—see if your device is supported

 

For detailed meter information, visit the individual product page:

Accu-Chek Guide meter

Accu-Chek Aviva Connect meter

1When a blood glucose result is transferred to the Accu-Chek Connect app, it can automatically generate a text to a caregiver, be used to estimate mealtime insulin, graph trends and more. The Bolus Advisor requires activation and setup by a healthcare professional.
The Bluetooth® word mark and logo are registered trademarks and are owned by the Bluetooth SIG, Inc. The Apple logo is a registered trademark, and App Store is a service mark, of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google, Inc. 
WIRELESS TECHNOLOGY

<em>Bluetooth</em><sup>®</sup>

OPERATING SYSTEMS

iOS and Android

COMPATIBLE METERS

Accu-Chek Guide, Accu-Chek Aviva Connect

Benefits and features
  • Auto-generate texts with blood glucose results—share new results with a parent or caregiver1
  • Use the Accu-Chek Bolus Advisor to calculate precise insulin doses, once activated by your doctor2
  • Add photos to support carb estimates
  • See patterns in your blood glucose with built-in structured testing tools, including a 3-day profile and Testing in Pairs tool for before-and-after testing
  • Store and access information securely via an Accu-Chek Connect online portal account
  • Pair with Apple, Samsung, LG and other devices—see if your device is supported

AVAILABLE AT:

 

1When a blood glucose result is transferred to the Accu-Chek Connect app, it can automatically generate a text to a caregiver, be used to estimate mealtime insulin, graph trends and more. The Bolus Advisor requires activation and setup by a healthcare professional.
2Barnard K, Parkin C, Young A, Ashraf M. Use of an automated bolus calculator reduces fear of hypoglycemia and improves confidence in dosage accuracy in patients with type 1 diabetes mellitus treated with multiple daily insulin injections. J Diabetes Sci Technol. 2012;6(1):144-149.
The Bluetooth® word mark and logo are registered trademarks and are owned by the Bluetooth SIG, Inc. The Apple logo is a registered trademark, and App Store is a service mark, of Apple Inc. Google Play and Android are trademarks of Google, Inc.
REPORTS

Logbook, Diary, Trend, Standard day, Standard week, 3-day profile

ONLINE SHARING

Optional

Benefits and features
  • Data received by the Accu-Chek Connect app is automatically stored in the cloud, so you can access it via the Accu-Chek Connect online portal using a mobile device or desktop
  • No more hand-written logbooks
  • Option to provide data to your healthcare team, so meter data doesn't need to be downloaded during office visits
  • Easy-to-understand charts help you spot trends to support better decisions going forward