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FAQ Listing

The contents of the Accu-Chek Web site are for informational purposes only. None of it should be seen as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or another member of your healthcare team regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Accu-Chek site. If you think you may have a medical emergency, call your doctor or 911 immediately.
If your browser has blocked the download, there should be an error message at the very top of the page—above the Accu-Chek logo. Click the error message for more options and to accept the file. You may need to change your settings to allow you to approve file downloads.
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use cookies, and we obtain certain types of information when your Web browser accesses A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at if we cannot recognize you, we want you to be aware that these tools exist.
The information you supply is used to process your warranty, provide personalized information or create a more useful online experience. Be assured we will never sell, swap or rent your personal information to anyone.
Cookies are alphanumeric identifiers that are transferred to your computer or device through your Web browser to enable our systems to recognize your browser and to provide a more personalized experience. The Help option on most browser toolbars will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Keep in mind that cookies allow you to take full advantage of some of the site's best features, and we recommend that you leave them turned on.
Your privacy is important to Roche Diabetes Care, therefore, we have developed a comprehensive Privacy Policy. We understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our Web site and using its services.
You may use our Web site without registering or submitting any personal information. In that case, the only information we collect will be non-personal information collected through the use of cookies, explained above. However, in order to have access to certain services and content available on our site, such as registering your meter warranty, you are required to complete a form. We use the personal information that you provide to respond to questions from you and/or inform you of significant changes to the Privacy Policy. We may also use this information to send you e-mails you request. You can always opt out of receiving such e-mails or unsubscribe to e-mails at the time you register or at any time. The site operations and maintenance contractors sometimes have limited access to your personal information in the course of providing products or services to Roche Diabetes Care, Inc. These contractors include vendors and suppliers that provide us with technology, services and content related to better operation and maintenance of our Web site. Unless you have opted out of receiving e-mails from, these contractors also may have access to your e-mail address to send newsletters to you on our behalf or to send e-mails to you for purposes such as conducting market research on our behalf. Access to your personal information by these contractors is limited to the information reasonably necessary in order for the contractor to perform its limited function for We also contractually require that our operations and maintenance contractors 1) protect the privacy of your personal information consistent with the Privacy Policy, and 2) not use or disclose your personal information for any purpose other than providing us with products and services.