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FAQ Listing

Visit the video page to watch the Setting Time and Date video. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change the time: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
We strongly recommend the use of a new, sterile lancet every time you test. The tip of a new needle is sharp and precisely formed to ensure gentle lancing, but the tip can become dull or bent if used more than once. What's more, a new lancet is sterile and hygienic.
Visit the video page and watch the 1-Click Lancing video to see how to set up, load and use the Accu-Chek FastClix lancing device. To change the drum, remove the black cap from the device by pulling it straight off. Insert a new drum—white end first—until it clicks into place. Replace the cap on the lancing device. The first lancet is ready to use.
The Accu-Chek Guide system uses Accu-Chek Guide test strips. It's simple to use the entire end—place a small drop of blood anywhere along the end of the test strip instead of on a tiny spot. In addition, it's simple to take just one strip. The spill-resistant SmartPack vial lets you take one and spill none.
The meter uses one 3-volt lithium coin cell battery (type CR 2032) found in many stores.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to your time zone. To change the time: With the meter off, press S to enter the set mode. When the beeper symbol is displayed with your current selection flashing, press S twice to reach the year with the last two numbers of the year flashing. Press M to change the year. Press S to set your selection. The 12-hour or 24-hour time format appears. Press M to change the time format. Press S to set your selection. The hour flashes. Press M to change the hour. If you select the 12-hour time format, continue to press M to select a.m. or p.m. Press S to set your selection. Repeat this process until the minutes, month and day are set. Once you set the correct time and date, press the test (on/off) button to turn the meter off.
To remove a blood glucose value or other entry, open the logbook and tap the entry once. You will see an option to delete it. 
The Accu-Chek Aviva black meter does not need to be coded. If you have an Accu-Chek Aviva silver meter, once you've inserted a black code key, you never have to change it again. If you do not have a black code key, please contact Accu-Chek Customer Care.
Visit the video page to watch the Setting Time and Date video. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change the time: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
To replace the batteries: Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up. Release the old batteries by pressing the indicated button. Remove the old batteries. Slide the new batteries under the black tabs and indicated button, with + side facing up. Replace the battery door and snap it closed.
Yes. Just follow these steps to back up your data and then restore it to the new app. Open the Accu-Chek 360° app and e-mail a copy of your data to your own e-mail address. Select Settings. Select Data Sharing. Select Backup. Select E-mail for backup. Enter your e-mail address. Select Send. Delete the Accu-Chek 360° diabetes management app from your device. Download the Accu-Chek Connect app from Google Play. Open the e-mail you received on your mobile device. Open the attached file with the Accu-Chek Connect app to import your data. Note: If you save/e-mail your data during a structured test, the test data will be saved but the structured test will be inactive and cannot be restarted. It's best to complete the structured test before transferring data.
This meter uses Accu-Chek Aviva Plus test strips.
You may use rechargeable batteries. However, rechargeable batteries normally provide slightly lower power, so they may not provide as many tests per charge, and you may not be guaranteed a full 50 tests remaining when the battery icon appears.
The Accu-Chek Guide Me system uses Accu-Chek Guide test strips. It's simple to use the entire end—place a small drop of blood anywhere along the end of the test strip instead of on a tiny spot. In addition, it's simple to take just one strip. The spill-resistant SmartPack vial lets you take one and spill none.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results. Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood. Run a control test: Before using your meter for the first time When you open a new vial of test strips If you leave the cap off the vial of test strips If you drop the meter Whenever your result does not agree with the way you feel Whenever you want to check the way you are performing your blood sugar checks If you have repeated a test, and the blood sugar result is still lower or higher than expected When you want to check the performance of the meter or test strips
The Accu-Chek Guide system benefits from strict Roche manufacturing requirements to provide advanced 10/10 accuracy for reliable results you can trust.1 1Data on file. [10/10 accuracy: 95% of measured glucose results shall fall within ±10 mg/dL of lab reference value for blood glucose concentrations <100 mg/dL and within 10% for blood glucose concentrations ≥100 mg/dL.]
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek Connect diabetes management app and online portal.
Your batteries should last for approximately 1,000 tests.
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details. 1Coverage may vary based on your condition and other factors.
This meter uses Accu-Chek Aviva Plus test strips.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
Wireless Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.
The drum of 17 preloaded test strips eliminates struggling with containers and test strips each time. The system sets a new standard in convenience by: Advancing and ejecting diabetes test strips automatically, eliminating the need to handle individual test strips Integrating diabetes test strips into a load-and-go drum, so you don't need to carry a separate container Visit the video page to watch the Inserting the Test Strip Drum video.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results. Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood. Run a control test: Before using your meter for the first time When you open a new vial of test strips If you leave the cap off the vial of test strips If you drop the meter Whenever your result does not agree with the way you feel Whenever you want to check the way you are performing your blood sugar checks If you have repeated a test, and the blood sugar result is still lower or higher than expected When you want to check the performance of the meter or test strips
The lancet drum may be disposed of in a sharps container. If the Accu-Chek FastClix lancing device or drum is dropped on a hard surface, the lancets may stick out slightly from the drum and could cause injury. If you drop a drum, always pick it up at the red-striped end and dispose in a sharps container. Find out more about how to deal with sharps responsibly.
Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.
Your most comfortable setting will depend on a few things: Whether you're using a fingertip or alternate site.1 Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. Start with a low setting when using the device for the first time. Dial to a higher setting until blood volume is right. For alternate sites, try 3 for palm testing or 5-1/2 for forearm or upper arm testing. (These are suggested settings, yours may differ.) 1Talk with your healthcare professional before deciding if alternate site testing is right for you.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
Your blood glucose can change quickly, especially after eating, taking medication or physical activity. If you test yourself in the morning, then go to your healthcare professional's office for a blood glucose test, your results will probably not match, even if you are fasting. This is typically not a problem with the meter, it just means that time has elapsed and your blood glucose has changed. If you want to compare your meter result to the laboratory result, you must be fasting. Take the meter to your healthcare professional's office and test yourself by fingerstick within 5 minutes of having blood drawn from your arm by a healthcare professional. Keep in mind that the laboratory uses different technology than the meter and that blood glucose meters for self-testing generally read somewhat lower than the laboratory result. If you are fasting and you do a fingerstick test within 5 minutes of having your blood drawn, here are the general guidelines to compare the meter result to the laboratory result: If your blood glucose is below 75 mg/dL, your results generally should fall within ±15 mg/dL of the laboratory result. If your blood glucose is equal to or over 75 mg/dL, your results generally should fall within ±20% of the laboratory result.
During normal testing, any lancing device may come in contact with blood. For this reason, it is important to keep the lancing device clean and disinfected. To clean and disinfect without damaging the lancing device, follow these procedures carefully: Remove the lancet drum before cleaning and disinfecting the lancing device. Clean and disinfect the lancing device once per week or when it has visible signs of dirt or other material. Clean and disinfect the lancing device before allowing anyone else to handle the lancing device, for instance, if you have someone assisting you. Do not allow anyone else to use your lancing device to obtain their blood sample. Use Super Sani-Cloth® (available at Amazon.com, Office Depot, Walmart and other retailers) to clean the lancing device. Do not use any other cleaning or disinfecting solutions, as it could result in damage to the lancing device. You might notice a slight discoloration of the lancing device after multiple cleanings. This does not affect the functionality of the device. The entire lancing device surface and cap can be cleaned and disinfected. Here's how: Wash your hands thoroughly with soap and water. Wipe the entire lancing device surface with Super Sani-Cloth. Make sure that no liquid enters any opening, as it could damage the lancing device. Remove and wipe the inside of the cap. Dry the lancing device and cap with a soft cloth or gauze. Make sure that no solution is seen in any opening. Repeat these steps with a new Super Sani-Cloth to fully disinfect the lancing device. Wash your hands thoroughly with soap and water.
The Accu-Chek Guide Me system benefits from strict Roche manufacturing requirements to provide advanced 10/10 accuracy for reliable results you can trust.1   1Data on file. [10/10 accuracy: 95% of measured glucose results shall fall within ±10 mg/dL of lab reference value for blood glucose concentrations <100 mg/dL and within 10% for blood glucose concentrations ≥100 mg/dL.] Testing performed with Accu-Chek Guide meters. Roche data on file shows equivalency of Accu-Chek Guide Me meter to Accu-Chek Guide meter.
Yes. The second step in the setup mode allows you to adjust the brightness by pressing the S button. Choose 1 of 3 brightness levels with the M button.
Simply go into setup mode and turn the beeper off.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results. Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood. Run a control test: Before using your meter for the first time When you open a new vial of test strips If you leave the cap off the vial of test strips If you drop the meter Whenever your result does not agree with the way you feel Whenever you want to check the way you are performing your blood sugar checks If you have repeated a test, and the blood sugar result is still lower or higher than expected When you want to check the performance of the meter or test strips
There are a few ways you can improve blood flow and make blood sugar checks easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
Browse your meter's Screen Messages or download the Owner's Booklet on the meter support page.
With the meter off, place your thumb or finger under the ridge just to the right of the test strip slot. Press upward to open the drum door. Be sure to lift up on the door to open it. Do not push the door in, as this can make it more difficult to open. Visit the video page to watch the Inserting the Test Strip Drum video.
Your Accu-Chek FastClix lancing device uses the Accu-Chek FastClix lancet drum. It contains 6 preloaded lancets, so there are no individual lancets to see or handle.
The Accu-Chek Bolus Advisor is a prescription insulin calculator built into the Accu-Chek Connect app. The system must be configured by a healthcare professional to include the user's insulin-to-carbohydrate ratio, blood glucose target ranges and insulin sensitivity factor. Once set up, the advisor provides personalized dosing advice based on the user's current blood glucose level, carbs about to be consumed and any active insulin already in the body.
Your meter uses Level 1 and Level 2 control solutions to check the meter's accuracy when blood glucose is low (Level 1) and high (Level 2). Some people just test the Level 1 control, but you can also test a Level 2 control. The meter will ask you to input the control level after you've run the test, so it can compare the results to the acceptable range.
The Accu-Chek Compact Plus system is compatible with Accu-Chek Compact Plus test strip drums. 
It's a small sample—just 0.6 microliter.
It's a small sample—just 0.6 microliter.
Yes. In addition to the fingertip, this Accu-Chek meter can be used with blood samples from the palm, forearm or upper arm.1 1Talk with your healthcare professional before deciding if alternate site testing is right for you.
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
The meter's full-color display provides instructions for dealing with most challenges you might come across. You can also download the Owner's Booklet for your meter.