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FAQ Listing

You'll find step-by-step how-to videos in the Support section.
Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
The Accu-Chek 360° system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader. With just 1 click, you can download results to your computer.
The Accu-Chek 360° system is compatible with: Accu-Chek Guide blood glucose meter Accu-Chek Nano blood glucose meter Accu-Chek Aviva blood glucose meter Accu-Chek Aviva Connect blood glucose meter Accu-Chek Aviva Expert blood glucose meter Accu-Chek Compact Plus blood glucose meter Accu-Chek Spirit Combo and Accu-Chek Spirit insulin pumps Accu-Chek Smart Pix reader
The Accu-Chek Smart Pix system uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed near the reader. This simple connectivity means greater convenience and faster downloads for you.
There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.
The device simply plugs into any available USB port. Just plug it in and it's ready to go.
The Accu-Chek Smart Pix system is compatible with: Accu-Chek Nano blood glucose meter Accu-Chek Aviva blood glucose meter Accu-Chek Aviva Expert blood glucose meter Accu-Chek Compact Plus blood glucose meter Accu-Chek Spirit Combo and Accu-Chek Spirit insulin pumps Accu-Chek 360° diabetes management system
Many items can be modified to suit your preferences. You'll see the options on the Settings screen. In addition, you can change the order of items in the Add Data screen. Simply click Add and Reorder. Then you can move any item to a new position by dragging the + sign to its left. When you're finished, click Done. Only the Picture item at the bottom of the list cannot be moved. Blood glucose and the next 2 entries will appear on the home screen.
Any device that runs Android operating system 2.2. or higher can use the app. 
You can use U100 rapid-acting insulin.
No. The pump uses a sterile, single-use 3.15 mL plastic cartridge. This provides the flexibility to choose the brand of insulin you want to use.
No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography or MRI. Disconnect and remove your pump and leave it outside these areas.
The system is compatible with the Accu-Chek Connect online portal, Accu-Chek 360° diabetes management system and Accu-Chek Smart Pix device reader.
You can use U100 rapid-acting insulin.
No. The pump uses a sterile, single-use 3.15 mL plastic cartridge. This provides the flexibility to choose the brand of insulin you want to use.
No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography or MRI. Disconnect and remove your pump and leave it outside these areas.
You can configure the Accu-Chek Spirit Combo insulin pump manually or by using Accu-Chek 360° insulin pump configuration software.
Health care professionals and Diabetes Nurse Educators are a valuable source of information and training for all people with diabetes, which you should take advantage of regularly. It is not necessary, however, to get professional instruction before using the Accu-Chek LinkAssist insertion device for the first time. You will find it easy to use by following the instructions for use contained in the packaging.
No, this is not necessary.
The elongated perforation mark on the self-adhesive backing directs you to the location of the tube connection.
Yes. This enables you to reach hard-to-access infusion sites, such as your back.
In case the infusion set gets stuck in the insertion device, carefully push the tensioning element back into the base without pointing the insertion device toward your body or another person. Make sure not to compress the base during application.
The Accu-Chek LinkAssist device has been developed exclusively for automatic insertion of Accu-Chek Ultraflex infusion sets.
The Accu-Chek LinkAssist insertion device has been developed for anyone who might feel more comfortable with automatic insertion of infusion sets.
We have designed the Accu-Chek LinkAssist insertion device to accommodate anyone who might prefer automatic insertion. Some people have issues with dexterity or vision, and favor a larger insertion device that's easy to grip.
Only the Accu-Chek Guide and Accu-Chek Aviva Connect meters currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
You'll find step-by-step how-to videos in the Support section.
The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the wireless meter, the app must be installed on a compatible device. See if your device is compatible.
While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.
Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
Only the Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meters currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
You'll find step-by-step how-to videos in the Support section.
The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the Accu-Chek Aviva Connect meter, the app must be installed on a compatible device. See if your device is compatible.
While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.
Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
Only the Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meter currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
You'll find step-by-step how-to videos in the Support section.
Your computer system must have at least: IBM-compatible PC Windows® 2000, Windows XP, Windows Vista™ or Windows 7 Microsoft Internet Explorer, Firefox or other compatible Web browser Available USB port Color printer preferred Minimum display resolution of 1024 x 768
Your computer system must have at least: IBM® and Intel®-compatible PC; 600 MHz or higher Pentium®-compatible processor 256 MB RAM; 600 MB of available hard drive space Windows® 7, 8 or 10, Windows Vista™, some installations of Windows® XP with Service Pack 3, or Windows Server® 2012, 2008 R2, 2008 or 2003 CD-ROM drive; keyboard and mouse or compatible pointing device; available USB port Minimum display resolution of 1024 x 768; 16-bit colors