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FAQ Listing

You'll find step-by-step how-to videos in the Support section.
Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
The Accu-Chek Guide meter and test strips can be used, or the Accu-Chek Aviva Connect meter with Accu-Chek Aviva Plus test strips.
Yes. You can use an Accu-Chek FastClix lancing device with any Accu-Chek meter. Lancet drums for the Accu-Chek FastClix lancing device are available through your pharmacy.
Only the Accu-Chek Guide and Accu-Chek Aviva Connect meters currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
You'll find step-by-step how-to videos in the Support section.
The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the wireless meter, the app must be installed on a compatible device. See if your device is compatible.
While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.
Wireless Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 
The Accu-Chek Bolus Advisor is a prescription insulin calculator built into the Accu-Chek Connect app. The system must be configured by a healthcare professional to include the user's insulin-to-carbohydrate ratio, blood glucose target ranges and insulin sensitivity factor. Once set up, the advisor provides personalized dosing advice based on the user's current blood glucose level, carbs about to be consumed and any active insulin already in the body.
See how easy it is to receive insulin dosing advice using the bolus advisor.1 Visit the video page to watch step-by-step instructions for calculating insulin. 1The Bolus Advisor feature requires setup and activation by a healthcare professional.
Whenever you're signed into the Accu-Chek Connect online portal, you can click the question mark icon in the upper right side for detailed instructions and answers to frequently asked questions. 
You determine what types of information your healthcare team can access over the portal. We recommend letting your providers see everything you can see, so they can draw insights from all available information. Being able to review your blood glucose test results along with insulin, carb and other information can help provide context around patterns in your blood sugar.
Once your healthcare provider creates a free professional account, you can look up their office account name and send an invitation to connect online.