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FAQ Listing

Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
Only the Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meter currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
You'll find step-by-step how-to videos in the Support section.
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team.
Whenever you're signed into the Accu-Chek Connect online portal, you can click the question mark icon in the upper right side for detailed instructions and answers to frequently asked questions.
Once your healthcare provider creates a free professional account, you can look up their office account name and send an invitation to connect online.
You determine what types of information your healthcare team can access over the portal. We recommend letting your providers see everything you can see, so they can draw insights from all available information. Being able to review your blood glucose test results along with insulin, carb and other information can help provide context around patterns in your blood sugar.