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FAQ Listing

Yes. Just follow these steps to back up your data and then restore it to the new app. Open the Accu-Chek 360° app and e-mail a copy of your data to your own e-mail address. Select Settings. Select Data Sharing. Select Backup. Select E-mail for backup. Enter your e-mail address. Select Send. Delete the Accu-Chek 360° diabetes management app from your device. Download the Accu-Chek Connect app from Google Play. Open the e-mail you received on your mobile device. Open the attached file with the Accu-Chek Connect app to import your data. Note: If you save/e-mail your data during a structured test, the test data will be saved but the structured test will be inactive and cannot be restarted. It's best to complete the structured test before transferring data.
Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
Only the Accu-Chek Guide Me, Accu-Chek Guide and Accu-Chek Aviva Connect meters currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.
You'll find step-by-step how-to videos in the Support section.
The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the Accu-Chek Aviva Connect meter, the app must be installed on a compatible device. See if your device is compatible.
While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.
You'll find step-by-step how-to videos in the Support section.
Wireless Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.
Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 
The Accu-Chek Bolus Advisor is a prescription insulin calculator built into the Accu-Chek Connect app. The system must be configured by a healthcare professional to include the user's insulin-to-carbohydrate ratio, blood glucose target ranges and insulin sensitivity factor. Once set up, the advisor provides personalized dosing advice based on the user's current blood glucose level, carbs about to be consumed and any active insulin already in the body.
See how easy it is to receive insulin dosing advice using the bolus advisor.1 Visit the video page to watch step-by-step instructions for calculating insulin. 1The Bolus Advisor feature requires setup and activation by a healthcare professional.