Can I transfer my data from the Accu-Chek 360° diabetes management app to the Accu-Chek Connect app?
Yes. Just follow these steps to back up your data and then restore it to the new app. E-mail a copy of your data to your own e-mail address. Select Settings. Select Data Sharing. Select Backup. Select E-mail for backup. Enter your e-mail address. Select Send. Delete the Accu-Chek 360° diabetes management app from your device. Download the Accu-Chek Connect app from Google Play. Open the e-mail you received on your mobile device. Open the attached file with the Accu-Chek Connect app to import your data. Note: If you save/e-mail your data during a structured test, the test data will be saved but the structured test will be inactive and cannot be restarted. It's best to complete the structured test before transferring data.
How can I delete a single diary entry from the Accu-Chek 360° diabetes management app?
To remove a blood glucose value or other entry, open the logbook and tap the entry once. You will see an option to delete it.
How do I delete an Accu-Chek Testing in Pairs or 3-Day Profile entry from the Accu-Chek 360° app?
When it's no longer needed, you can delete structured test results within the Accu-Chek 3-Day Profile or Accu-Chek Testing in Pairs areas, accessible from the home screen.
Can I customize the Accu-Chek 360° diabetes management app options and screens?
Many items can be modified to suit your preferences. You'll see the options on the Settings screen. In addition, you can change the order of items in the Add Data screen. Simply click Add and Reorder. Then you can move any item to a new position by dragging the + sign to its left. When you're finished, click Done. Only the Picture item at the bottom of the list cannot be moved. Blood glucose and the next 2 entries will appear on the home screen.
Can I change the language of the Accu-Chek 360° diabetes management app?
The app language is automatically set to the language used by your phone's operating system, and can be changed if the phone language setting is changed. Eight languages are available—Dutch, English, French, German, Italian, Portuguese, Spanish and Turkish. If the language of your Android device is not one of these, the app will default to English.
Who should I talk to if I have a question or problem with the Accu-Chek 360° diabetes management app?
Contact Accu-Chek Software Support at 1-800-628-3346.
What screen size do I need for the Accu-Chek 360° diabetes management app?
The app is optimized for most smartphone screens—anything about 4 to 5 inches.
What devices can run the Accu-Chek 360° diabetes management app?
Any device that runs Android operating system 2.2. or higher can use the app.