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FAQ Listing

Visit the video page and watch the 1-Click Lancing video to see how to set up, load and use the Accu-Chek FastClix lancing device. To change the drum, remove the black cap from the device by pulling it straight off. Insert a new drum—white end first—until it clicks into place. Replace the cap on the lancing device. The first lancet is ready to use.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
To replace the batteries: Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up. Release the old batteries by pressing the indicated button. Remove the old batteries. Slide the new batteries under the black tabs and indicated button, with + side facing up. Replace the battery door and snap it closed.
Browse your meter's Screen Messages or download the Owner's Booklet on the meter support page.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to your time zone. To change the time: With the meter off, press S to enter the set mode. When the beeper symbol is displayed with your current selection flashing, press S twice to reach the year with the last two numbers of the year flashing. Press M to change the year. Press S to set your selection. The 12-hour or 24-hour time format appears. Press M to change the time format. Press S to set your selection. The hour flashes. Press M to change the hour. If you select the 12-hour time format, continue to press M to select a.m. or p.m. Press S to set your selection. Repeat this process until the minutes, month and day are set. Once you set the correct time and date, press the test (on/off) button to turn the meter off.
Visit the video page to watch the Setting Time and Date video. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change the time: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
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The Accu-Chek Aviva black meter does not need to be coded. If you have an Accu-Chek Aviva silver meter, once you've inserted a black code key, you never have to change it again. If you do not have a black code key, please contact Accu-Chek Customer Care.
The Accu-Chek Guide system uses Accu-Chek Guide test strips. It's simple to use the entire end—place a small drop of blood anywhere along the end of the test strip instead of on a tiny spot. In addition, it's simple to take just one strip. The spill-resistant SmartPack vial lets you take one and spill none.
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
The Accu-Chek Guide system benefits from strict Roche manufacturing requirements to provide advanced 10/10 accuracy for reliable results you can trust.1 1Data on file. [10/10 accuracy: 95% of measured glucose results shall fall within ±10 mg/dL of lab reference value for blood glucose concentrations <100 mg/dL and within 10% for blood glucose concentrations ≥100 mg/dL.]
Your computer system must have at least: IBM® and Intel®-compatible PC; 600 MHz or higher Pentium®-compatible processor 256 MB RAM; 600 MB of available hard drive space Windows® 7, 8 or 10, Windows Vista™, some installations of Windows® XP with Service Pack 3, or Windows Server® 2012, 2008 R2, 2008 or 2003 CD-ROM drive; keyboard and mouse or compatible pointing device; available USB port Minimum display resolution of 1024 x 768; 16-bit colors