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FAQ Listing

Visit Accu-Chek Assist: Start My Meter for step-by-step instructions on getting the app, pairing your device to the app, texting results and using the online portal. You can also view how-to videos in the Support section.
Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
It's important to work with your healthcare provider to determine your specific settings. If your doctor or educator has not already set up the meter for you, reach out to them to set the meter up properly.
Visit the video page to see how—watch 3 Simple Steps and other videos. You can get insulin bolus advice in just 3 simple steps: Test blood sugar Enter carbs to be eaten Confirm advice and deliver the insulin bolus You can also download a Quick Start Guide and 3 Simple Steps to Bolus Advice for step-by-step instructions.
You can set up to 8 alarm clock reminders per day—for tests, injections or other events—as well as automatic reminders after high or low blood glucose results, or after certain meals. You can also set reminders for appointments on specific days. At the scheduled time, the meter turns on and displays the reminder, along with a sound or vibration, if a test strip has not been inserted. If the meter is already on and no blood glucose test has been performed, the reminder is displayed when the meter powers down.
Yes. You can set the meter to sound or vibrate mode within the meter settings.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system.
There are a few ways you can improve blood flow and make blood sugar checks easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
It's a small sample—just 0.6 microliter.
The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results. Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood. Run a control test: Before using your meter for the first time When you open a new vial of test strips If you leave the cap off the vial of test strips If you drop the meter Whenever your result does not agree with the way you feel Whenever you want to verify the way you are performing your blood sugar checks If you have repeated a test, and the blood sugar result is still lower or higher than expected When you want to check the performance of the meter or test strips