How do I connect my Accu-Chek Aviva Connect meter to the app and the online portal?
Visit Accu-Chek Assist: Start My Meter for step-by-step instructions on getting the app, pairing your device to the app, texting results and using the online portal. You can also view how-to videos in the Support section.
Where can I get the Accu-Chek Connect system?
Accu-Chek Guide and Accu-Chek Aviva Connect meters are available at Walgreens and other retailers, or through your healthcare professional. You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.
How do I set up the Accu-Chek Aviva Expert meter to calculate insulin?
It's important to work with your healthcare provider to determine your specific settings. If your doctor or educator has not already set up the meter for you, reach out to them to set the meter up properly.
How do I calculate mealtime insulin using the Accu-Chek Aviva Expert meter?
Visit the video page to see how—watch 3 Simple Steps and other videos. You can get insulin bolus advice in just 3 simple steps: Test blood sugar Enter carbs to be eaten Confirm advice and deliver the insulin bolus You can also download a Quick Start Guide and 3 Simple Steps to Bolus Advice for step-by-step instructions.
How do Accu-Chek Aviva Expert test reminders work?
You can set up to 8 alarm clock reminders per day—for tests, injections or other events—as well as automatic reminders after high or low blood glucose results, or after certain meals. You can also set reminders for appointments on specific days. At the scheduled time, the meter turns on and displays the reminder, along with a sound or vibration, if a test strip has not been inserted. If the meter is already on and no blood glucose test has been performed, the reminder is displayed when the meter powers down.
Can I silence the Accu-Chek Aviva Expert meter test reminder if needed?
Yes. You can set the meter to sound or vibrate mode within the meter settings.
What software may be used with my Accu-Chek Aviva Expert blood glucose monitor?
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system.
How can I make it easier to get a drop of blood with the Accu-Chek Aviva Expert meter?
There are a few ways you can improve blood flow and make blood sugar checks easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
How large is the sample size for a blood sugar check with the Accu-Chek Aviva Expert meter?
It's a small sample—just 0.6 microliter.
Why does the test sometimes start even if yellow is still showing in the Accu-Chek Aviva Expert strip window?
The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
What happens if I use expired test strips with the Accu-Chek Aviva Expert meter?
Using test strips that are expired can cause your results to be inaccurate. If your test strips have expired, throw them away and begin using a new vial of strips that are not expired. The expiration date is printed on every vial of test strips.
What are control tests for the Accu-Chek Aviva Expert meter?
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results. Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood. Run a control test: Before using your meter for the first time When you open a new vial of test strips If you leave the cap off the vial of test strips If you drop the meter Whenever your result does not agree with the way you feel Whenever you want to verify the way you are performing your blood sugar checks If you have repeated a test, and the blood sugar result is still lower or higher than expected When you want to check the performance of the meter or test strips