FAQ Listing
Will changes to Medicare Part B affect coverage of test strips for the Accu-Chek Guide meter?
Rest assured, Accu-Chek products are still covered by Medicare Part B.1 To preserve your choice and ensure you're not switched to a low-quality product, ask your healthcare provider to always write a branded prescription for Accu-Chek test strips. Click here for more details.
1Coverage may vary based on your condition and other factors.
What parts of the Accu-Chek Guide meter should be cleaned and disinfected?
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
What can I use to clean and disinfect the Accu-Chek Guide meter?
Super Sani-Cloth® disposable, pop-up wipes are a convenient way to kill germs, and have been approved for cleaning and disinfecting the meter. You can buy them online from Amazon.com, Office Depot, Walmart and other retailers.
What is the difference between cleaning and disinfecting the Accu-Chek Guide meter?
Cleaning is simply removing dirt from the meter, while disinfecting refers to removing as much of the disease-causing microorganisms and other germs as possible.
When should the Accu-Chek Guide meter and lancing device be cleaned and disinfected?
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
Will my data be lost when the batteries are removed?
Don't worry—your information will be saved when you change the batteries.
How do I change the batteries in the Accu-Chek Guide meter?
To replace the batteries:
Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.
Release the old batteries by pressing the indicated button. Remove the old batteries. Slide the new batteries under the black tabs and indicated button, with + side facing up. Replace the battery door and snap it closed.
What types of batteries are used in the Accu-Chek Guide meter?
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
What software may be used with my Accu-Chek Guide blood glucose monitor?
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek Connect diabetes management app and online portal.
How can I make it easier to get a drop of blood for the Accu-Chek Guide meter?
There are a few ways you can improve blood flow and make blood sugar checks easier:
Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
Let your arm hang down at your side to increase blood flow to the fingertips.
Grasp finger just below the joint closest to the fingertip and "milk" or massage gently toward tip of finger, then squeeze for 3 seconds.
Use an Accu-Chek lancing device set to the right Comfort Dial setting for your skin type. Refer to your User's Guide for additional information.
How large is the sample size for a blood sugar check with the Accu-Chek Guide meter?
It's a small sample—just 0.6 microliter.
What are control tests for the Accu-Chek Guide meter?
A control test using your meter's specific control solution ensures that you are performing tests correctly and receiving accurate results.
Testing with control solution is much like a blood sugar check, except you fill the window on the test strip with a drop of control solution instead of blood.
Run a control test:
Before using your meter for the first time
When you open a new vial of test strips
If you leave the cap off the vial of test strips
If you drop the meter
Whenever your result does not agree with the way you feel
Whenever you want to check the way you are performing your blood sugar checks
If you have repeated a test, and the blood sugar result is still lower or higher than expected
When you want to check the performance of the meter or test strips