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Frequently Asked Questions

Getting started

The Accu-Chek Aviva Connect meter is available at Walgreens and other retailers, or through your healthcare professional.

You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.

Only the Accu-Chek Aviva Connect meter currently offers the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.

Once you download and open the free app, a start-up wizard will give you step-by-step instructions for pairing your meter and sharing data online.

For more information about how to get the most out of the wireless meter, smartphone app and online portal, watch videos on the Accu-Chek Connect system support page.

General questions

Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team.

Sharing information

Whenever you're signed into the Accu-Chek Connect online portal, you can click the question mark icon in the upper right side for detailed instructions and answers to frequently asked questions.

Once your healthcare provider creates a free professional account, you can look up their office account name and send an invitation to connect online.

You determine what types of information your healthcare team can access over the portal. We recommend letting your providers see everything you can see, so they can draw insights from all available information. Being able to review your blood glucose test results along with insulin, carb and other information can help provide context around patterns in your blood sugar.

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Accu-Chek Connect online portal

Item Description

With your diabetes data automatically stored securely in the cloud, you can easily share it with your healthcare provider anytime—even between appointments. Data no longer needs to be downloaded at each office visit, saving time for you and your doctor.


Logbook, Diary, Trend, Standard day, Standard week, 3-day profile



Benefits and features
  • Data received by the Accu-Chek Connect app is automatically stored in the cloud, so you can access it via the Accu-Chek Connect online portal using a mobile device or desktop
  • No more hand-written logbooks
  • Option to provide data to your healthcare team, so meter data doesn't need to be downloaded during office visits
  • Easy-to-understand charts help you spot trends to support better decisions going forward