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Frequently Asked Questions

Getting started

The Accu-Chek Aviva Connect meter is available at Walgreens and other retailers, or through your healthcare professional.

You can download the free Accu-Chek Connect app from Google Play or the Apple App Store. And you can create an online account through the app or by going directly to the Accu-Chek Connect online portal. You'll also need to work with a member of your healthcare team to set up the insulin calculator within the app, to ensure that all the personal insulin settings are correct.

Only the Accu-Chek Aviva Connect meter currently offers the wireless capability needed to transmit data directly to the Accu-Chek Connect app. However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect online portal. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.

Once you download and open the free app, a start-up wizard will give you step-by-step instructions for pairing your meter and sharing data online.

For more information about how to get the most out of the wireless meter, smartphone app and online portal, watch videos on the Accu-Chek Connect system support page.

The Accu-Chek Connect app is available for Apple and Android devices. To receive information from the Accu-Chek Aviva Connect meter, the app must be installed on a compatible device. See if your device is compatible.

While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.

Sharing information

Once you have linked the meter to the Accu-Chek Connect app on a smartphone, watch this video for step-by-step instructions for enabling auto-generated texts.

Visit the video page to watch the Setting Up and Enabling Auto-Generated Texts video.

General questions

The Accu-Chek Aviva Connect meter uses low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.

Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 

Insulin calculation and special features

The Accu-Chek Bolus Advisor is a prescription insulin calculator built into the Accu-Chek Connect app. The system must be configured by a healthcare professional to include the user's insulin-to-carbohydrate ratio or recommended mealtime insulin doses. Once set up, the advisor provides personalized dosing advice based on the user's current blood glucose level and other factors.

See how easy it is to receive insulin dosing advice using the bolus advisor.

Visit the video page to watch the Using the Bolus Advisor video.



Important Notices

URGENT MEDICAL DEVICE CORRECTION: Accu-Chek Connect diabetes management app

A software issue has been identified that could potentially lead to inaccurate bolus insulin advice when using previous versions of the app (1.2.0, 1.2.2, 2.0.0). All app users must update to the latest version (2.0.1) to correct this issue. Please click to view the urgent medical device correction notice.

URGENT MEDICAL DEVICE CORRECTION: Accu-Chek Connect diabetes management app

If you are using the Accu-Chek Connect app for iPhone (iOS), please ensure you have installed the latest version of the app. Please click here for more information.

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Accu-Chek Connect app

Item Description

Once linked with your Accu-Chek Aviva Connect meter, the Accu-Chek Connect app receives data wirelessly via Bluetooth® technology. You can then log results automatically, chart your data, send results to caregivers, calculate insulin doses and more.




Apple and Android


Accu-Chek Aviva Connect

Benefits and features
  • Track results automatically―no paper logbook needed
  • Use the Accu-Chek Bolus Advisor to calculate precise insulin doses, once activated by your doctor1
  • Add photos to support carb estimates
  • See patterns in your blood glucose with built-in structured testing tools, including a 3-day profile and Testing in Pairs tool for before-and-after testing
  • Auto-generate texts with blood glucose results—share new results with a parent or caregiver
  • Store and access information securely via an Accu-Chek Connect online portal account
  • Pair with Apple, Samsung, LG and other devices—see if your device is supported



1Barnard K, Parkin C, Young A, Ashraf M. Use of an automated bolus calculator reduces fear of hypoglycemia and improves confidence in dosage accuracy in patients with type 1 diabetes mellitus treated with multiple daily insulin injections. J Diabetes Sci Technol. 2012;6(1):144-149.
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