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If you received Urgent Medical Device Correction 18-002 for the Accu-Chek Aviva Plus test strips and want to verify whether the test strips you have are affected or you want to request replacement for affected vials, please click here.

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Accu-Chek customer support

Insulin pump systems: 1-800-688-4578

Blood glucose testing products: 1-800-858-8072

Data management tools and software: 1-800-628-3346

Healthcare professionals: 1-800-628-3346

*Roche Diabetes Care, Inc., the maker of Accu-Chek products, communicates with customers to provide information on advances in diagnosis and healthcare, product innovations, and special offers. Roche does not provide your personal information to any third party without your permission, except Roche affiliates and business working on our behalf (such as companies that print and send our mailings). You may always opt out of future marketing communications by calling 1-800-858-8072 or contacting us at If you wish to unsubscribe from e-mail communications, you may also click the unsubscribe link in any e-mail you receive from us.