Diabetes Assistant® Program Technical Support

If you are having trouble using Diabetes Assistant® Program, fill in the information below to receive troubleshooting steps via e-mail. To use this service, click Yes or No next to each of the three problem buttons below, and then fill in your name, e-mail address, and phone number.*

* Indicates a required field.

Were you able to download and install the RDWeb program on your computer? (RDWeb gets blood sugar results from your meter and sends them to Diabetes Assistant® Program.)
Yes
No

Can you upload blood sugar results from your meter to Diabetes Assistant® Program?
Yes
No

Do you have questions about the graphs or reports?
Yes
No

*First Name

*Last Name

*Address line 1

Address line 2

*City

*State

*Zip Code

*E-mail address

*Area code/Phone number

Message

* We will use your e-mail address and phone number only to respond to your question or to get more information about the problem. Your troubleshooting contact information is private and will not be released for any other use. If you need immediate assistance, contact ACCU-CHEK® Customer Care at 1-800-858-8072 and follow the prompts for Software Technical Support. This service is available from 8:00 AM to 10:00 PM Monday through Friday, Eastern Standard Time.

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Last modified: July 01, 2008