ACCU-CHEK® Compass Software Frequently Asked Questions
- Which meters can I download to ACCU-CHEK Compass software?
- Which reports can I get from ACCU-CHEK Compass software?
- Do I need a cable for ACCU-CHEK Compass software to download my meter?
- Will I get duplicate data on my reports if I download the same results more than once?
- How can I get additional help with my ACCU-CHEK Compass software?
Which meters can I download to ACCU-CHEK Compass software?
The software will download the following meters: ACCU-CHEK Aviva, ACCU-CHEK Active, ACCU-CHEK Advantage, ACCU-CHEK Compact Plus, ACCU-CHEK Compact and ACCU-CHEK Complete.
Which reports can I get from ACCU-CHEK Compass software?
The software offers a variety of reports for trending and pattern management. Some of these include pie charts, trend graph, and average day.
Do I need a cable for ACCU-CHEK Compass software to download my meter?
Yes, you can purchase a cable by calling the ACCU-CHEK Customer Care at 1-800-858-8072 or through our secure online ordering system.
Will I get duplicate data on my reports if I download the same results more than once?
No. All data will be merged into your PC computer based on time and date.
How can I get additional help with my ACCU-CHEK Compass software?
For additional help, you can contact our ACCU-CHEK Customer Care center at 800-858-8072, Monday - Friday 8:00 AM - 10:00 PM EST.
For help with your ACCU-CHEK Product, please call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072. For meter support, we're here 24 hours a day, 7 days a week. Software support is available Monday-Friday, 8 a.m.-10 p.m. EST.